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Open nowFirst seen 3 days ago

German-Speaking Customer Service Advisor

IContactbpo25 open roles

Where
Johannesburg, South Africa, Remote
Work mode
Remote
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Your applicationOpen nowGerman-Speaking Customer Service AdvisorIContactbpo · Johannesburg, South Africa, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IContactbpo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

About the Role

We are looking for a German-Speaking Customer Service Advisor to join our team and provide exceptional customer service to German-speaking customers.

The successful candidate will be responsible for handling customer enquiries, resolving queries efficiently, providing accurate information, and ensuring a positive customer experience across every interaction.

If you are customer-focused, confident communicating in German and English, and enjoy working in a fast-paced environment, we would love to hear from you.

Key Responsibilities

Provide professional and friendly customer service to German-speaking customers.

Handle customer enquiries via the required communication channels, including calls, email and/or chat.

Resolve customer queries and complaints efficiently and professionally.

Provide accurate information regarding products, services, orders and account-related queries.

Identify customer needs and provide appropriate solutions.

Accurately capture and update customer information on internal systems.

Follow company processes, policies and quality standards.

Escalate complex queries to the appropriate department when required.

Maintain a high level of professionalism and customer focus at all times.

Meet agreed performance, quality, attendance and productivity targets.

Work collaboratively with colleagues and support the wider team in achieving operational goals.

Requirements

Fluent in German – written and spoken.

Good command of English – written and spoken.

Previous customer service or contact centre experience is advantageous.

Strong communication and interpersonal skills.

Excellent listening and problem-solving abilities.

Computer literate and comfortable working across multiple systems.

Ability to work in a fast-paced, target-driven environment.

Strong attention to detail.

Ability to remain calm and professional when dealing with challenging customers.

Reliable attendance and a strong work ethic.

Willingness to work shifts, weekends and/or public holidays where required.

What We're Looking For

We are looking for someone who:

Is genuinely passionate about delivering excellent customer experiences.

Communicates confidently and professionally.

Can build rapport with customers from different backgrounds.

Takes ownership of customer queries and follows through to resolution.

Learns quickly and adapts well to new systems and processes.

Works well both independently and as part of a team.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IContactbpo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IContactbpo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IContactbpo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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