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Open nowFirst seen 4 days ago

RE5 Customer Support Credit Life Representative

IContactbpo25 open roles

Where
Randburg, South Africa
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Your applicationOpen nowRE5 Customer Support Credit Life RepresentativeIContactbpo · Randburg, South Africa

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IContactbpo's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Role Summary

We are seeking a skilled and experienced RE5 Customer Support Credit Life Representative to provide professional and customer-focused support within an insurance contact centre environment. The successful candidate will assist customers with Credit Life Insurance-related enquiries, claims submissions and claims follow-ups, while ensuring all interactions are handled accurately and in accordance with regulatory, policy and compliance requirements.

Key Responsibilities

  • Handle inbound and outbound customer interactions via telephone and email in a professional and customer-centric manner.
  • Provide accurate information and assistance relating to Credit Life Insurance policies, including policy features, benefits and exclusions.
  • Manage and respond to claims-related enquiries in a timely and professional manner.
  • Assist customers with the submission of Credit Life Insurance claims and ensure all required information is accurately captured.
  • Provide customers with claims status updates and conduct necessary follow-ups.
  • Ensure all customer interactions and transactions are accurately recorded and documented.
  • Apply company policies, procedures and regulatory requirements consistently when assisting customers.
  • Maintain a high level of professionalism, confidentiality and accuracy when handling customer and policy information.
  • Identify customer needs and provide appropriate solutions or escalate matters where required.
  • Ensure compliance with applicable South African regulatory requirements and internal processes.

Minimum Requirements

  • Valid RE5 qualification – essential.
  • Proven experience in a customer service, customer support or contact centre environment.
  • Previous experience within an insurance call centre environment will be highly advantageous.
  • Demonstrated understanding of Credit Life Insurance, including policy features, benefits and exclusions.
  • Experience handling claims-related queries and/or claims submissions.
  • Excellent verbal and written communication skills.
  • Ability to confidently communicate with customers via telephone and email.
  • Strong attention to detail and accuracy.
  • Ability to work effectively within defined processes, policies and regulatory frameworks.

Key Skills & Competencies

  • Customer Service Excellence
  • Strong Verbal & Written Communication
  • Credit Life Insurance Knowledge
  • Claims Handling & Support
  • Problem-Solving
  • Attention to Detail
  • Accuracy & Administration
  • Compliance & Regulatory Awareness
  • Interpersonal Skills
  • Professionalism
  • Process Adherence
  • Customer-Centric Mindset
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