The posting
Contract to start ASAP
Duration: 12 weeks with a possible extension.
Full job description
Leasehold Advisor – City of Westminster Council
Hours: Full-time (36 hours per week)
Contract: 12-week temporary contract from 23 November 2026 to 14 February 2027
Provide Expert Leasehold Advice and Support to Residents
We're recruiting an experienced Leasehold Advisor to join City of Westminster Council, based at City Hall, 64 Victoria Street, London, Westminster, SW1E 6QP.
This is a specialist housing role supporting leaseholders with a range of enquiries relating to service charges, major works, lease obligations and housing management matters.
You'll work closely with residents, housing teams, finance colleagues, surveyors and other stakeholders to provide clear advice, resolve queries and help ensure leasehold services are delivered accurately and professionally.
About the Role
As a Leasehold Advisor, you'll manage a varied caseload of leaseholder enquiries and provide guidance on lease terms, charges and responsibilities.
You'll review account information, investigate queries, prepare written responses and support the effective administration of leasehold services.
What you'll be doing:
- Providing advice and guidance to leaseholders on lease terms, charges and responsibilities
- Responding to enquiries regarding service charges and major works
- Investigating leasehold account queries and discrepancies
- Reviewing lease documentation and relevant records
- Preparing clear written responses to residents
- Supporting Section 20 consultation processes where required
- Liaising with housing, finance, repairs and surveying teams
- Explaining charges, invoices and payment responsibilities
- Maintaining accurate case notes and leaseholder records
- Managing complaints and escalated enquiries
- Supporting payment arrangements and debt-related queries
- Providing information on planned works and associated costs
- Working with internal and external stakeholders to resolve complex cases
- Ensuring leasehold administration complies with relevant legislation and Council procedures
- Monitoring outstanding actions and ensuring cases are progressed promptly
- Supporting service improvement and customer satisfaction
- Handling sensitive financial and personal information appropriately
Requirements
We're looking for a customer-focused and knowledgeable housing professional with experience in leasehold or property services.
You'll ideally have:
- Previous experience in leasehold services, housing management or a related property role
- Good knowledge of service charges and major works processes
- Understanding of leasehold legislation and leaseholder responsibilities
- Experience handling complex resident enquiries
- Strong written and verbal communication skills
- Ability to explain complex financial or legal information clearly
- Strong customer-service and complaint-handling skills
- Experience liaising with finance, repairs and surveying teams
- Good organisational and case-management skills
- Strong attention to detail
- Ability to manage multiple cases and meet deadlines
- Previous local authority or social housing experience would be highly desirable
- Experience with Section 20 consultation would be advantageous
- Eligibility to work in the UK
- Ability to provide relevant references/work history
- Ability to complete required pre-employment checks
Why Apply
- Opportunity to work with City of Westminster Council
- Competitive Umbrella rate of £24.53 per hour
- Full-time 36-hour working week
- Specialist leasehold and housing role
- Opportunity to gain further central London local authority experience
- Varied work involving residents, service charges and housing teams
- 12-week temporary assignment
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: City of Westminster Council
Job Title: Leasehold Advisor
Location: City Hall, 64 Victoria Street, London, Westminster, SW1E 6QP
Positions Available: 1
Hours: 36 hours per week
Start Date: 23 November 2026
End Date: 14 February 2027
Contract Duration: 12 weeks
Contract Type: Temporary
Pay Rate: Umbrella: £24.53 per hour
Job Types: Full-time, Temporary contract
Pay: £24.53 per hour
Benefits:
- Company pension
Application question(s):
- Do you have previous experience working in leasehold services, housing management or a related property role?
- Do you have experience dealing with service charges, major works or leaseholder enquiries?
- Are you familiar with Section 20 consultation processes?
- Are you confident handling complex resident queries and explaining financial information clearly?
- Are you able to reliably travel to City Hall, 64 Victoria Street, London, SW1E 6QP?
- Are you available to start from 23 November 2026?
Experience:
- Leasehold / Housing Services: 1 year (required)
- Service Charges / Major Works: 1 year (preferred)
- Local Authority / Social Housing: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR121317-11-26
