The posting
Contract to start ASAP until 22-10-27 with a possible extension.
Full job description
Revenues and Recovery Officer – South Hams District Council
Hours: Full-time (37 hours per week)
Contract: Temporary contract from 30 November 2026 to 22 October 2027
Support the Effective Collection and Recovery of Council Revenues
We're recruiting an experienced Revenues and Recovery Officer to join South Hams District Council, based at Follaton House, Plymouth Road, Totnes, Devon, TQ9 5NE.
This is a specialist revenues role supporting the collection and recovery of monies owed to the Council. You'll manage customer accounts, monitor arrears, agree payment arrangements, progress recovery action and help ensure outstanding balances are managed efficiently and fairly.
The role requires strong knowledge of revenues and debt recovery processes, excellent customer-service skills and the ability to manage a busy caseload while following relevant legislation, procedures and service standards.
About the Role
As a Revenues and Recovery Officer, you'll manage a varied portfolio of accounts and recovery cases.
You'll work with customers to resolve outstanding debts, process payment arrangements, maintain accurate records and progress cases through the appropriate recovery stages where necessary.
What you'll be doing:
- Managing revenues and recovery cases from initial arrears through to resolution
- Monitoring outstanding balances and customer accounts
- Contacting customers regarding unpaid Council debts
- Agreeing and monitoring payment arrangements
- Processing payments, adjustments and account updates
- Issuing reminders, notices and recovery correspondence
- Progressing cases through formal recovery procedures where required
- Investigating account discrepancies and resolving queries
- Reviewing customer circumstances and supporting evidence
- Providing clear advice on balances, payment options and recovery action
- Maintaining accurate case notes and account records
- Working with vulnerable customers sensitively and professionally
- Referring customers to appropriate support services where relevant
- Liaising with internal teams and external recovery partners
- Supporting court or enforcement processes where required
- Ensuring recovery activity complies with legislation and Council procedures
- Managing a high-volume caseload and meeting service deadlines
- Contributing to improved collection rates and effective debt management
Requirements
We're looking for an experienced revenues or debt recovery professional with strong case-management and customer-service skills.
You'll ideally have:
- Previous experience in revenues, debt recovery, Council Tax, business rates or a similar financial service
- Experience managing arrears and recovery cases
- Good understanding of debt collection and recovery procedures
- Experience negotiating and monitoring payment arrangements
- Strong customer-service and communication skills
- Ability to deal professionally with customers experiencing financial difficulty
- Good numerical and analytical skills
- Strong attention to detail
- Ability to interpret account information and identify appropriate recovery action
- Experience using revenues, finance or case-management systems
- Strong written communication and record-keeping skills
- Ability to manage a large caseload and meet deadlines
- Previous local authority or public-sector revenues experience would be highly desirable
- Eligibility to work in the UK
- Ability to provide relevant references/work history
- Ability to complete required pre-employment checks
Why Apply
- Opportunity to work with South Hams District Council
- Competitive Umbrella rate of £17.17 per hour
- Full-time 37-hour working week
- Long-term temporary assignment through to October 2027
- Opportunity to build further revenues and recovery experience
- Varied role involving customer contact, account management and debt recovery
- Work within an established local authority revenues service
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: South Hams District Council
Job Title: Revenues and Recovery Officer
Location: Follaton House, Plymouth Road, Totnes, Devon, TQ9 5NE
Positions Available: 1
Hours: 37 hours per week
Start Date: 30 November 2026
End Date: 22 October 2027
Contract Type: Temporary
Pay Rate: Umbrella: £17.17 per hour
Job Types: Full-time, Temporary contract
Pay: £17.17 per hour
Benefits:
- Company pension
Application question(s):
- Do you have previous experience in revenues, debt recovery, Council Tax, business rates or a similar service?
- Do you have experience managing arrears and progressing recovery action?
- Are you confident agreeing payment arrangements and dealing with customers in financial difficulty?
- Have you previously worked within a local authority Revenues or Recovery service?
- Are you able to reliably travel to Follaton House, Plymouth Road, Totnes, TQ9 5NE?
- Are you available to start from 30 November 2026?
Experience:
- Revenues / Debt Recovery: 1 year (required)
- Council Tax / Business Rates: 1 year (preferred)
- Local Authority Revenues: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
- Pre-screening question:
- Do you have an in depth knowledge of Council Tax
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
5309511-11-26
