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Open nowPosted 6 days ago

Analista de Suporte Pleno

KFC Brasil

Where
São Paulo, Brazil
Work mode
Hybrid
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Your applicationOpen nowAnalista de Suporte PlenoKFC Brasil · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on KFC Brasil's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 6 days ago

The posting

Responsabilidades:- Atender ncidentes de POS, KDS, totens, impressoras e rede - Priorizar chamados pelo impacto na operação da loja - Acionar e acompanhar o fornecedor de campo quando necessário Responsabilidades e atribuições Atender e solucionar incidentes técnicos relacionados a POS (pontos de venda), KDS (monitores de preparo), totens de autoatendimento, impressoras e conectividade de rede das lojas.Realizar a triagem, análise e priorização de chamados, considerando o impacto dos incidentes na operação das lojas.Acionar, orientar e acompanhar fornecedores de suporte técnico em campo, garantindo o andamento das tratativas até a resolução dos problemas.Registrar os atendimentos, atualizar o histórico dos incidentes e monitorar os prazos de atendimento e resolução conforme os SLAs estabelecidos.Investigar causas de falhas recorrentes, contribuindo para a identificação de melhorias e a redução de impactos na operação.Documentar procedimentos técnicos, soluções aplicadas e orientações na base de conhecimento, facilitando a padronização dos atendimentos.Acompanhar os chamados em aberto, mantendo as áreas envolvidas informadas sobre o andamento das tratativas.Apoiar a manutenção da disponibilidade dos equipamentos e sistemas de tecnologia utilizados nas lojas.

Requisitos e qualificaçõesExperiência de 1 a 2 anos com suporte técnico N1/N2 a lojas, varejo, restaurantes ou em ambientes de Service Desk.Conhecimento em diagnóstico remoto e resolução de incidentes relacionados a equipamentos POS, impressoras e conectividade.Experiência com ferramentas de gerenciamento de chamados (ITSM).Boa comunicação e habilidade para atender e orientar gerentes de loja na resolução de problemas técnicos.Disponibilidade para atuar em escalas, conforme a necessidade da operação.DiferenciaisExperiência anterior em restaurantes ou operações de fast-food.Noções de redes, sistemas operacionais Windows e Microsoft Intune.Conhecimento em ITIL e boas práticas de gerenciamento de serviços de TI.

Informações adicionaisBenefícios:Vale TransporteAssistência MédicaAssistência OdontológicaSeguro de VidaConvênio FarmáciaTotalPassParticipação nos Lucros e Resultados (PLR)KFCuida: Programa de saúde e bem-estar para colaboradores e familiares, com apoio psicológico, consultas médicas 24h, nutrição, orientação jurídica e financeira, suporte psicossocial e benefícios de parentalidade.Open English: Condições especiais e exclusivo para os nossos colaboradores.Ifood Benefícios (VR/VA)Modelo de trabalho: Híbrido

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