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Open nowPosted 426 days ago

客户质量工程师CQE

kwh0jtf778/229043152 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客户质量工程师CQEkwh0jtf778/229043 · Shanghai, Chinese Mainland

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 426 days ago

The posting

作为客户接口，承接客户质量问题、审核及售后相关信息，积极响应，持续提升客户满意度； 处理客户质量问题投诉，作为问题分析团队的负责人推动客户端的0KM及售后质量问题快速分析解决，必要时引入研发、生产、物流等相关单位共同参与问题处理，形成8D报告，确保问题有效关闭； 负责客户退货管理，包括不良品的接收、隔离、分析、处置以及索赔处理。定期分析投诉趋势，识别系统性问题，并推动预防措施的实施，以减少重复投诉的发生； 支持新项目 APQP 开发，SOP+N阶段组织客户审核的全流程应对，包括议程制定、内部准备、现场陪同、问题整改跟踪，确保审核不符合项按期关闭，提升客户信任度； 管理驻厂服务团队，确保驻厂人员能够有效执行遏制措施、信息传递及客户沟通； 完成领导交代的其他临时工作；

1、本科及以上，机械、电子等工程类相关专业； 2、熟练使用英文进行书面/口头交流，英语六级550分以上； 3、有良好的沟通和组织能力，能够组织和协调公司内外部资源快速有效的解决质量问题，有团队合作精神，能承受一定的工作压力; 4、较强的学习能力，快速熟悉新产品； 5、熟悉数据统计相关知识者优先，如：Python、excel、minitab等软件。

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