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Open nowPosted 10 hours ago

Customer Service Associate

Lalamove181 open roles

Where
Tokyo
Work mode
On site
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Your applicationOpen nowCustomer Service AssociateLalamove · Tokyo

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lalamove's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Lalamove postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 10 hours ago

Lalamove median: 7 days open

The posting

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform that redefines logistics through technology. Driven by our mission to "empower local communities by making delivery fast and affordable," we are a global unicorn operating across markets in Asia, Latin America, Europe, and the Middle East. We seamlessly connect people, vehicles, and freight to support city infrastructure.

As a Customer Service Associate, you will assist customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and work as part of a team will be essential to your success. This role offers a unique opportunity to have a measurable impact on our market by supporting the growth of business clients on our platform.

What you’ll do

  • Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email
  • Investigate and resolve customer concerns.
  • Respond to inquiries, guide customers, and ensure first-contact resolution.
  • Work regularly with our Driver Operations, Sales, and Finance teams.
  • Record details of inquiries, comments, and complaints.
  • Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools.

What you’ll need

  • 1+ year of experience in customer service, a contact center, or BPO.
  • Native-level written and verbal communication skills in Japanese.
  • Business-level written and verbal communication skills in English.
  • Positive, customer-oriented mindset with strong communication skills.
  • Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively.
  • Willingness to work flexible shift schedules, including weekends and public holidays.
  • Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools.

Why join Lalamove

  • Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.
  • Impact: You aren't just managing tickets; you are helping shape how Japan moves.
  • Growth: Opportunities for career advancement as we expand our footprint across Japan.

Lalamove fosters an open and dynamic culture. Ready to bring fresh energy to the logistics industry? Apply today and join us as part of #OneLalamove!

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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