The posting
Job Description – Account Manager at ThurayaBiz
Job Summary
The Account Manager at ThurayaBiz plays a key role in managing client relationships and ensuring the successful delivery of services and projects in line with client expectations and business objectives. Reporting to the relevant Account/Business Lead, this position involves managing client communication, coordinating internal teams, identifying opportunities, and ensuring high levels of client satisfaction.
Key Responsibilities and Roles:
1) Client Relationship Management:
- Serve as a primary point of contact for assigned clients.
- Build and maintain strong, professional relationships with clients.
- Understand client needs, objectives, expectations, and business requirements.
- Respond to client inquiries and ensure timely communication and follow-up.
2) Account & Project Coordination
- Coordinate with internal teams to ensure the successful delivery of client projects.
- Manage client briefs, requirements, approvals, and feedback.
- Monitor project timelines, deliverables, and client commitments.
- Ensure client expectations are aligned with project scope and capabilities.
3) Business Development & Opportunities
- Identify opportunities to expand existing client relationships and services.
- Support the development of proposals, presentations, and commercial opportunities.
- Maintain awareness of client industries, markets, and business priorities.
- Contribute to account growth and retention initiatives.
4) Performance & Client Satisfaction
- Monitor account performance, project progress, and client satisfaction.
- Address client concerns and coordinate appropriate solutions.
- Prepare account updates, reports, and relevant documentation.
- Gather client feedback and identify opportunities for service improvement.5) Collaboration & Continuous Learning
- Work closely with project management, creative, marketing, content, and finance teams.
- Participate in client meetings, presentations, and project reviews.
- Stay updated with industry, marketing, and client-related trends.
- Participate in training and professional development.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, Management, or related field.
- Relevant certifications in Account Management, Sales, Marketing, or Customer Relationship Management are an advantage.
- 2–4 years of experience in account management, client servicing, business development, or related roles.
- Proven experience managing client relationships and multiple projects.
Skills & Competencies (Nice to Have)
- Strong client relationship and communication skills.
- Strong presentation, negotiation, and problem-solving abilities.
- Understanding of marketing, branding, and business development.
- Strong project coordination and organizational skills.
- Commercial awareness and customer-focused mindset.
- Ability to manage multiple clients and priorities.
- Effective communication, teamwork, adaptability, and customer focus.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company



