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Account Manager

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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Job Description – Account Manager at ThurayaBiz

Job Summary

The Account Manager at ThurayaBiz plays a key role in managing client relationships and ensuring the successful delivery of services and projects in line with client expectations and business objectives. Reporting to the relevant Account/Business Lead, this position involves managing client communication, coordinating internal teams, identifying opportunities, and ensuring high levels of client satisfaction.

Key Responsibilities and Roles:

1) Client Relationship Management:

  • Serve as a primary point of contact for assigned clients.
  • Build and maintain strong, professional relationships with clients.
  • Understand client needs, objectives, expectations, and business requirements.
  • Respond to client inquiries and ensure timely communication and follow-up.

2) Account & Project Coordination

  • Coordinate with internal teams to ensure the successful delivery of client projects.
  • Manage client briefs, requirements, approvals, and feedback.
  • Monitor project timelines, deliverables, and client commitments.
  • Ensure client expectations are aligned with project scope and capabilities.

3) Business Development & Opportunities

  • Identify opportunities to expand existing client relationships and services.
  • Support the development of proposals, presentations, and commercial opportunities.
  • Maintain awareness of client industries, markets, and business priorities.
  • Contribute to account growth and retention initiatives.

4) Performance & Client Satisfaction

  • Monitor account performance, project progress, and client satisfaction.
  • Address client concerns and coordinate appropriate solutions.
  • Prepare account updates, reports, and relevant documentation.
  • Gather client feedback and identify opportunities for service improvement.5) Collaboration & Continuous Learning
  • Work closely with project management, creative, marketing, content, and finance teams.
  • Participate in client meetings, presentations, and project reviews.
  • Stay updated with industry, marketing, and client-related trends.
  • Participate in training and professional development.

Qualifications

  • Bachelor’s degree in Business Administration, Marketing, Communications, Management, or related field.
  • Relevant certifications in Account Management, Sales, Marketing, or Customer Relationship Management are an advantage.
  • 2–4 years of experience in account management, client servicing, business development, or related roles.
  • Proven experience managing client relationships and multiple projects.

Skills & Competencies (Nice to Have)

  • Strong client relationship and communication skills.
  • Strong presentation, negotiation, and problem-solving abilities.
  • Understanding of marketing, branding, and business development.
  • Strong project coordination and organizational skills.
  • Commercial awareness and customer-focused mindset.
  • Ability to manage multiple clients and priorities.
  • Effective communication, teamwork, adaptability, and customer focus.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
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