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Open nowFirst seen 5 days ago

Key Account Operations Specialist

Nearshore Business Solutions63 open roles

Pay
$1,200 a month
Where
Mexico City, CDMX, Mexico
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Your applicationOpen nowKey Account Operations SpecialistNearshore Business Solutions · Mexico City, CDMX, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nearshore Business Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Nearshore Business Solutions postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Nearshore Business Solutions median: 2 days open

The posting

Job Title: Key Account Operations Specialist Location: Remote – Latin America Preferred Type of Contract: Full-Time Salary Range: $1,200 USD + Commissions Language Requirements: Advanced English (written and verbal)

We are seeking a skilled Key Account Operations Specialist with experience in customer operations, sales fulfillment, and process execution to join our growing team. You will play a key role in managing operational activities throughout the customer lifecycle, ensuring requests, quotations, documentation, and order execution are completed accurately and on time. Your work will directly impact customer satisfaction, operational efficiency, and the reliability of our service delivery.

Key Responsibilities

  • Serve as the primary operational point of contact for assigned customer accounts, ensuring timely and professional communication throughout the order lifecycle.
  • Receive, validate, process, and coordinate customer RFQs while ensuring compliance with internal workflows and service level agreements (SLAs).
  • Monitor quotations, orders, shipments, lead times, and ETA updates to maintain operational continuity and customer visibility.
  • Coordinate with Engineering, Supply Chain, Sales, and other internal teams to resolve operational issues and maintain execution timelines.
  • Maintain accurate customer records, opportunity tracking, documentation, and activity logs within the CRM and ERP systems.
  • Execute proactive customer follow-ups, manage escalations through resolution, and communicate operational updates to maintain customer confidence.
  • Identify process improvement opportunities while ensuring compliance with operational procedures, documentation standards, and workflow requirements.

Must-Have Qualifications

  • Bachelor's degree in Engineering, Business Administration, Industrial Management, Operations, or a related field (preferred).
  • Experience in customer operations, sales support, order management, customer service, sales fulfillment, or similar operational roles.
  • Experience working with ERP and CRM platforms while maintaining accurate documentation and customer records.
  • Strong organizational skills with exceptional attention to detail and a process-oriented mindset.
  • Excellent written and verbal communication skills with the ability to manage customer expectations professionally.
  • Advanced English proficiency required.
  • Ability to prioritize multiple tasks, coordinate cross-functional teams, and maintain high responsiveness in a fast-paced environment.

Preferred Qualifications

  • Experience within industrial, manufacturing, mining, rotating equipment, or pump distribution industries.
  • Basic knowledge of centrifugal pumps, industrial equipment, or spare parts.
  • Experience managing SLA-driven environments and customer response metrics.
  • Familiarity with workflow management, operational reporting, and process improvement initiatives.
  • Experience supporting technical or industrial customers.
  • High level of accountability with the ability to remain calm under pressure while managing multiple priorities.

Ideal Candidate

The ideal candidate is highly organized, process-driven, and customer-focused with a strong sense of accountability. They thrive in structured environments, communicate proactively, and take ownership of operational execution from start to finish. They are collaborative, detail-oriented, and committed to delivering an exceptional customer experience through disciplined follow-through and continuous improvement.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nearshore Business Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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