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Open nowFirst seen 6 days ago

L1 Support Representative

Nearshore Business Solutions63 open roles

Pay
$1,200 a month
Where
Bogotá, Bogota, Colombia, Remote
Work mode
Remote
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Your applicationOpen nowL1 Support RepresentativeNearshore Business Solutions · Bogotá, Bogota, Colombia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nearshore Business Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Nearshore Business Solutions postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

Nearshore Business Solutions median: 2 days open

The posting

Job Title: L1 Support Representative

Location: Remote – Colombia

Type of Contract: Contract Employment

Salary Range: $1,200 USD/month

Language Requirements: Fluent English (strong conversational skills)

We are seeking a skilled L1 Support Representative with strong customer service and technical troubleshooting abilities to join our growing Helpdesk team. You will play a key role in diagnosing and resolving software and hardware issues remotely, ensuring excellent service and customer satisfaction across all support channels.

Key Responsibilities:

  • Respond to inbound support requests via voice, email, and messaging platforms
  • Communicate clearly and effectively with customers to resolve technical issues
  • Troubleshoot and resolve AlohaPoS and other point-of-sale (PoS) hardware/software issues
  • Assist clients remotely using support tools and ticketing systems
  • Determine when hardware replacements are necessary and process orders or RMAs
  • Accurately document and track issues using the companys ticketing and ERP systems
  • Maintain a customer-first approach and drive for resolution efficiency

Must-Have Qualifications:

  • High school diploma or equivalent
  • Fluent English with strong spoken and written communication skills
  • Strong interpersonal and problem-solving skills
  • Experience providing remote technical support
  • Familiarity with PoS systems, especially AlohaPoS, is a plus
  • Knowledge of relevant software and hardware systems
  • Ability to work well with a diverse team and adapt to various client personalities
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nearshore Business Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nearshore Business Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nearshore Business Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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