The posting
# About the Client
Our client is seeking an experienced Organizational Development Expert to lead organizational transformation, business process improvement, and organizational effectiveness initiatives across multiple business functions.
# Job Title
Organizational Development Expert
# Department
Organizational Development
# Job Summary
The Organizational Development Expert will act as a strategic business partner, responsible for managing end-to-end organizational development and business transformation projects. The role focuses on identifying organizational gaps, analyzing business operations, improving processes, and ensuring alignment across different departments, including Finance, IT, Marketing, Sales, and Product Development.
Working closely with the Organizational Development Manager and internal Subject Matter Experts (SMEs), the role will drive sustainable improvements through data-driven analysis, systems thinking, process engineering, and Lean/Kaizen methodologies. The position requires strong business acumen, investigative skills, and the ability to independently manage complex organizational projects from initial diagnosis through implementation.
# Key Responsibilities
**1. Investigative Diagnostics & Data Collection**
- Conduct structured and semi-structured interviews with employees, department heads, and key stakeholders across all organizational levels.
- Investigate operational challenges, identify root causes, and uncover organizational bottlenecks.
- Verify findings through operational evidence, actual workflows, and quantitative data rather than relying solely on self-reported surveys.
- Observe daily operations and compare actual workflows with documented processes to identify gaps and improvement opportunities.
- Build trust and establish effective communication with employees and stakeholders to encourage transparent information sharing.
**2. Quantitative Analysis & Performance Evaluation**
- Analyze operational metrics, financial indicators, and process outputs to identify performance trends, inefficiencies, and improvement opportunities.
- Evaluate organizational, departmental, and individual performance within the context of available resources, operational conditions, and market factors.
- Research global best practices, alternative operating models, and industry benchmarks to support organizational recommendations.
**3. Cross-Functional Gap Identification & Business Analysis**
- Assess the overall business model, including value propositions, revenue streams, and internal and external business operations.
- Identify operational and strategic gaps across different business functions, including Finance, IT, Infrastructure, Marketing, Sales, and Product Development.
- Translate identified challenges into clear problem statements and actionable improvement plans.
- Collaborate with specialized teams to address operational inefficiencies and improve cross-functional performance.
**4. Cross-Departmental Facilitation & Kaizen Execution**
- Collaborate with internal Subject Matter Experts (SMEs) and department heads to design and facilitate process improvement initiatives and Kaizen projects.
- Lead structured problem-solving workshops and facilitate discussions between stakeholders to achieve alignment and actionable outcomes.
- Manage the full lifecycle of organizational development projects, from initial assessment and planning to implementation, follow-up, and handover.
- Ensure successful adoption and integration of new processes, workflows, and organizational improvements.
**5. Systems Thinking & Organizational Architecture**
- Ensure that corporate, technological, and operational initiatives align with the organization's structure, reporting lines, role definitions, and interdepartmental workflows.
- Design and improve organizational structures and job architectures.
- Conduct detailed Job and Task Analysis to ensure role clarity and operational efficiency.
- Develop and refine Standard Operating Procedures (SOPs), Lean Value Stream Maps, competency frameworks, and KPI cascades.
# Requirements
- Approximately 8 years of progressive experience in Organizational Development, Management Consulting, Business Transformation, or Operational Excellence.
- Proven experience independently managing complex organizational development and business transformation projects from A to Z.
- Strong understanding of business operations, Business Model Canvases, and value chain mechanics.
- Foundational-to-intermediate knowledge of Finance, IT/Infrastructure, Marketing, Sales, and Product Development.
- Strong investigative interviewing, structured probing, and data verification skills.
- Excellent quantitative and analytical skills, with the ability to interpret data, identify patterns, and evaluate organizational performance.
- Deep expertise in Systems Thinking, Organizational Design and Restructuring, Job and Task Analysis, Process Architecture, SOPs, and Competency Modeling.
- Strong knowledge of Lean and Kaizen methodologies.
- Excellent communication and interpersonal skills, with the ability to build trust and establish relationships across all organizational levels.
- Strong facilitation and stakeholder management skills, with the ability to lead cross-functional teams toward shared objectives without relying on formal authority.
- High intellectual curiosity and a strong interest in investigating business challenges, identifying root causes, and researching global best practices.
# General Information
- **Department:** Organizational Development
- **Experience Level:** Senior / Expert (Approximately 8 Years)
- **Job Type:** Full-Time
- **Reporting To:** Organizational Development Manager



