Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 hours agoWe saw it 104 min after it went up

Customer Support Specialist

Prescott's Med

Where
Victor, NY, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support SpecialistPrescott's Med · Victor, NY, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Prescott's Med's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 18 hours ago

The posting

Join the team at Prescott’s Med — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Washer Solutions, a subsidiary of Prescott’s Med.

The Customer Support Specialist keeps orders moving smoothly between vendors, technicians, and customers. In this role, you’ll process sales orders, manage daily purchase order processing and follow-up, maintain accurate sales and work order statuses, and coordinate returns and account updates. You’ll also provide backup support to the Administrative Support and Fulfillment teams, helping ensure continuity and prevent delays across daily operations.

Responsibilities

  • Process sales orders, create pick tickets and purchase orders as needed, and ensure all purchase orders are processed accurately and on time.
  • Monitor open purchase orders daily, update notes on outstanding parts and estimated receipt dates, and resolve pricing discrepancies in collaboration with Parts Specialists.
  • Maintain accurate sales order and work order notes, including order status, tracking information, and estimated delivery dates; update website orders with corresponding information.
  • Manage customer and vendor return merchandise authorizations (RMAs) from initial request through credit or replacement.
  • Maintain accurate customer and vendor account information, including contact and address updates, and complete required account setup and maintenance documentation.
  • Provide backup and coverage for the Administrative Support Specialist and Fulfillment Specialist.
  • Assist the General Manager and Director of Operations with projects and other operational needs as assigned.

Requirements

  • High school diploma or GED required.
  • 2+ years of experience in customer service, order processing, purchasing or a similar operations support role.
  • Working knowledge of purchase orders, sales orders and the order-to-delivery process.
  • Experience with an inventory or order management system (ERP).
  • Proficiency with Microsoft Office, especially Outlook and Excel.

Preferred:

  • Associate's degree in business or a related field.
  • Experience with SOS Inventory or a comparable system.
  • Background in parts, service, field technician or distribution environments.
  • Experience managing e-commerce or website orders.

Pay Range: $20.00 - $21.63 per hour

Benefits

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

* Paid time off

* Healthcare insurance (medical dental, and vision coverage)

* Accident insurance, critical illness, and hospital indemnity insurance

* Short term (employee paid) and long-term disability (employer paid)

* 401K plan with company matching

* Continuous learning and development - offering opportunities for training, workshops, and certifications

* Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Prescott's Med's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Prescott's Med's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Prescott's Med's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.