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Open nowPosted 141 days ago

JEFE DE POSTVENTA

Puntonet S.A.61 open roles

Where
Quito, Ecuador
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Your applicationOpen nowJEFE DE POSTVENTAPuntonet S.A. · Quito, Ecuador

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Puntonet S.A.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Puntonet S.A. postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 141 days ago

Puntonet S.A. median: 7 days open

The posting

Propósito del Cargo:

Diseñar y ejecutar la estrategia de atención al cliente para la retención y fidelización de clientes corporativos a fin de lograr una relación a largo plazo basada en CX.

Funciones:

  • Desarrollar estrategias y políticas de atención a clientes corporativas, a través del diseño de programas de fidelización y optimización de procesos con otras áreas de la compañías.
  • Generar estrategias colaborativas en conjunto con otros departamentos para garantizar una excelente experiencia del cliente mediante la definición de SLA´s.
  • Ejecutar las campañas de fidelización, Up selling y Cross selling a través de eventos y otras acciones relacionadas al cuidado del churn del cliente corporativo.
  • Medir el grado de satisfacción de clientes y ejecutar planes de acción relacionados a los resultados a través de encuestas NPS al cliente corporativo.
  • Liderar al equipo de Postventa Coordinadores, Especialistas y Ejecutivos asegurando su desarrollo, acompañamiento y cumplimiento de metas.
  • Establecer y fortalecer relaciones estratégicas con clientes clave, stake holders, tomadores de decisión de empresas o industrias relevantes del país, con el objetivo de fidelizar y anticipar sus necesidades.
  • Garantizar el cumplimiento de objetivos de Postventa con las áreas y departamentos claves a través del seguimiento semanal y la implementación de acciones correctivas de ser necesarias.
  • Supervisar la elaboración de reportes de ventas, forecast, pipeline y KPI’s críticos, para la toma de decisiones oportunas y corregir desviaciones. Establecer procesos y herramientas de gestión, asegurando eficiencia, trazabilidad y uso efectivo del CRM corporativo.

Conocimientos Técnicos:

  • Estrategias Comerciales
  • Indicadores Financieros
  • Diseño Proyectos
  • Planificación Estratégica
  • Metodología y Experiencia al cliente
  • Análisis de datos y métricas de ATC
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Puntonet S.A.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Puntonet S.A.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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