The posting
About the Role
We are looking for a highly organized, detail-oriented, and service-driven Learning and Development & HR Operations Associate to support employee training, learning administration, onboarding, and day-to-day HR operations.
In this role, you will coordinate training programs, manage learning records, assist new employees, and provide administrative support to ensure smooth HR processes and a positive employee experience.
The ideal candidate has a background in Learning and Development (L&D), HR Operations, Training Coordination, or HR Administration, with strong organizational and communication skills.
Key Responsibilities
Learning and Training Coordination
- Coordinate employee training programs, classroom sessions, and learning activities based on business requirements.
- Facilitate employee registration for local and international training programs.
- Work closely with regional learning teams, trainers, and internal stakeholders to coordinate training schedules and requirements.
- Arrange training logistics, including venues, materials, printing, and other administrative needs.
- Distribute training schedules, course assignments, and joining instructions to employees.
- Monitor employee participation and completion of assigned training programs.
Learning Management System (LMS) Administration
- Create, update, and maintain training courses and class records in the Learning Management System (LMS).
- Assign learning courses to employees and track training completion.
- Coordinate with technical support teams to resolve LMS-related concerns.
- Maintain accurate training records and support learning administration activities.
HR Concierge and Employee Onboarding
- Serve as an HR support contact for new employees, responding to HR-related inquiries and providing guidance.
- Assist with employee onboarding activities to ensure a smooth and positive new-hire experience.
- Conduct office tours and provide basic workplace orientation to new joiners.
- Coordinate with internal departments to address employee concerns and administrative requests.
- Support day-to-day HR service delivery and employee experience initiatives.
HR Administrative and Event Support
- Provide administrative and logistical support for HR activities, internship programs, graduate hiring events, and career fairs.
- Coordinate event arrangements, documentation, materials, and other operational requirements.
- Support employee engagement activities and other HR initiatives as assigned.
Training Compliance and Expense Administration
- Monitor employee completion of mandatory training and coordinate with relevant departments to support compliance requirements.
- Track training-related expenses and onboarding costs.
- Process invoices, payment requests, and supporting documentation for learning and HR-related activities.
- Coordinate with internal teams and training providers regarding payment and administrative requirements.
- Maintain accurate training, onboarding, and expense records.
Qualifications
- Bachelor's degree in Psychology, Human Resource Management, Business Administration, or a related field.
- Experience in Learning and Development, HR Operations, HR Administration, Training Coordination, Employee Onboarding, or HR Shared Services.
- Familiarity with training administration, employee services, and general HR processes.
- Experience using Learning Management Systems (LMS), HR Information Systems (HRIS), or similar platforms is an advantage.
- Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
- Strong organizational, communication, coordination, and time management skills.
- Detail-oriented, proactive, and capable of handling multiple tasks and deadlines.
- Comfortable coordinating with different departments and regional stakeholders.
- Strong customer service mindset with the ability to handle employee inquiries professionally and confidentially.
