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Open nowFirst seen 5 days ago

B2B Customer Service Representative (HS - 01022024 - PTCSR)

Rippedboxstation421 open roles

Where
Manila, NCR, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowB2B Customer Service Representative (HS - 01022024 - PTCSR)Rippedboxstation · Manila, NCR, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rippedboxstation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Position: B2B Customer Service Representative

Number of hours: 20 hrs/week

Schedule: Day shift, EST

Tasks required:

  • Handle day-to-day customer communications via email and Zendesk
  • Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support
  • Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment
  • Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards
  • Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives
  • Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.
  • Ensure all B2B shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.
  • Ensure customer satisfaction and provide professional customer support
  • Maintain customer records by updating account information
  • Other ad hoc tasks that would be assigned

Requirements:

  • Proven work experience in B2B Customer Support or a related field
  • Working knowledge of Google Mail, Google Calendar and Google Meet is a must
  • Experience working with Zendesk and Shopify is a huge advantage
  • Excellent communication and interpersonal skills with a focus on building and maintaining client relationships
  • Familiarity with B2B logistics and supply chain processes is preferred
  • Detail-oriented with strong problem-solving abilities
  • Excellent investigative and inquiry resolution skills
  • Ability to manage multiple tasks in a fast-paced B2B environment
  • Excellent verbal and written English communication skills
  • Self-disciplined and organized; able to consistently produce quality work with limited supervision
  • Ability to work certain overtime hours, unexpected hours, weekends, and holidays as business needs change
  • Ability to multitask, prioritize and manage time effectively
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rippedboxstation's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rippedboxstation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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