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Open nowFirst seen 5 days ago

Customer Escalation Specialist (Spanish Bilingual)

Rippedboxstation421 open roles

Where
Metro Manila, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Escalation Specialist (Spanish Bilingual)Rippedboxstation · Metro Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rippedboxstation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

  • JOB CODE: FTCSR2 - 07082026 - AN
  • 40 hours per week
  • Time Zone: Doja Qatar Timezone

Key Responsibilities

  • Provide advanced customer support via phone, email, and chat, resolving complex customer inquiries and service-related issues.
  • Investigate, troubleshoot, and resolve escalated customer concerns while ensuring timely and effective solutions.
  • Coordinate with internal departments, carriers, and third-party partners to resolve logistics, shipping, and service-related issues.
  • Monitor customer cases through to resolution, providing proactive updates and maintaining a high level of customer satisfaction.
  • Accurately document customer interactions, issue resolutions, and follow-up activities within CRM or customer support systems.
  • Identify recurring issues and recommend process improvements to enhance the customer experience.
  • Assist in mentoring or supporting Tier 0–1 representative by sharing knowledge and best practices when needed.
  • Meet established service level agreements (SLAs), quality standards, and customer satisfaction targets.

Qualifications

  • Previous experience in Customer Service, Tier 2 Support, Call Center, Client Support, or a similar customer-facing role is preferred.
  • Fluent in English; proficiency in Spanish is a strong plus.
  • Experience in the Logistics, Shipping, Freight Forwarding, or Supply Chain industry is highly preferred.
  • Excellent verbal and written English communication skills with a neutral to minimal accent (North American or British accent preferred).
  • Strong troubleshooting, problem-solving, and conflict resolution skills with the ability to handle escalated customer concerns.
  • Comfortable supporting customers through phone, email, and live chat.
  • Proficient in CRM systems, customer support platforms, and multitasking across multiple software applications.
  • Highly organized with strong attention to detail and the ability to manage multiple customer cases simultaneously.
  • Quick learner who can adapt to new systems, processes, and changing business needs.
  • Positive, customer-focused mindset with a commitment to delivering exceptional customer experiences.
  • Reliable, dependable, and interested in building a long-term career in customer support.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rippedboxstation's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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