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Open nowFirst seen 46 hours ago

Customer Service Representative (E-Commerce) - DO - 032426 - FTCSR

Rippedboxstation421 open roles

Where
Manila, Metro Manila, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative (E-Commerce) - DO - 032426 - FTCSRRippedboxstation · Manila, Metro Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rippedboxstation's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

The posting

Position: Customer Service Representative

Number of hours: 40 hours per week Schedule: EST

Key Responsibilities

Technical Support & Troubleshooting

  • Assist with LED/HID installation and setup
  • Diagnose issues (flickering, error codes, CANBUS, etc.)
  • Troubleshoot faulty/underperforming products
  • Recommend needed accessories (decoders, resistors, harnesses)

Order Issue Resolution

  • Handle warranty claims and replacements
  • Resolve lost/stolen package issues
  • Coordinate with warehouse/logistics for re-ships

Returns & Exchanges

  • Approve/decline return or exchange requests
  • Issue RMAs and guide return process
  • Process exchanges and reduce unnecessary returns

Pre-Sale Product Guidance

  • Help customers choose correct products for vehicles
  • Recommend options based on needs and budget
  • Upsell/cross-sell accessories
  • Explain specs, compatibility, and installation

Fraud & Order Verification

  • Review and verify flagged orders
  • Check address/payment discrepancies
  • Escalate confirmed fraud cases

Reporting & Process Improvement

  • Report catalog/fitment errors and product issues
  • Suggest service improvements
  • Maintain accurate case notes

Qualifications

  • Exceptional written and spoken English — neutral or North American accent preferred for phone support
  • Strong technical aptitude — ability to quickly learn automotive lighting product lines and fitment logic
  • Detail-oriented with strong problem-solving and critical thinking skills
  • Calm, professional, and empathetic communication style under pressure
  • Experience in e-commerce customer service (order management, returns, exchanges)
  • Proficiency with helpdesk/ticketing tools (e.g., Zendesk, Gorgias, Freshdesk, or similar)
  • Comfortable handling live chat, email, and inbound/outbound phone calls concurrently
  • Self-directed and reliable — capable of working independently with minimal supervision
  • Familiarity with Shopify or other e-commerce platforms is an asset.

Desirable Experience

  • Background in automotive parts, electronics, or technical consumer products
  • Experience with fitment-based product catalogs (e.g., ACES/PIES data, parts lookup tools)
  • Experience processing warranty claims and working with logistics teams
  • Knowledge of fraud detection and order verification best practices
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    The review screen in CV Rocket: how each CV was read, round by round.

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