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Open nowFirst seen 3 days ago

Customer Service Representative (EGGS - 05102024 - FTCSR)

Rippedboxstation421 open roles

Where
Manila, NCR, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative (EGGS - 05102024 - FTCSR)Rippedboxstation · Manila, NCR, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rippedboxstation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Position: Customer Service Representative

Number of hours: 40 hours/week

Time Zone: New York Time

Tasks required:

  • Inbox Management: Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly
  • Issue Escalation: Serve as a liaison between clients and technical support teams by escalating complex issues to the appropriate technical staff
  • Internal Routing: Direct clients to the appropriate departments within the company to ensure they receive timely and accurate assistance
  • Agreement Creation: Draft and manage agreements with clients, ensuring all documents are accurate and complete
  • Live Support: Actively respond to live chat inquiries and answer phone calls to assist clients with their immediate needs
  • Communication Facilitation: Help coordinate and communicate project updates from our team to clients to keep them informed of progress
  • Access Provisioning: Provide team members with access to client assets such as Asana, Harvest, 1Password, and Slack channels to facilitate smooth project execution
  • Other ad hoc tasks that would be assigned

Requirements:

  • Proven work experience as a Customer Service Representative or relevant role is required
  • Demonstrate tech savviness with a robust understanding of software tools and platforms pertinent to the role
  • Familiarity with Asana, Zapier, Pipedrive, Airtable, and Slack is highly advantageous
  • Proven experience in a support role, with a strong ability to handle both internal and external communications
  • Excellent problem-solving skills; ability to address and resolve issues swiftly
  • Strong organizational skills and the ability to multitask effectively
  • Outstanding communication abilities, with proficiency in writing and speaking in English
  • Knows how to craft responses and do meaningful conversations
  • The ability to take initiative and work independently as well as seek direction
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  1. A CV for this posting

    Written against Rippedboxstation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rippedboxstation's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rippedboxstation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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