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Open nowFirst seen 12 hours ago

Customer Service Representative w/ SMM exp

Rippedboxstation420 open roles

Where
Manila, NCR, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative w/ SMM expRippedboxstation · Manila, NCR, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rippedboxstation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: first seen 12 hours ago

The posting

Position: Customer Service Representative

Number of hours: 40 hours/week

Time Zone: PST

Tasks required:

  • Answer incoming messages/tickets and conduct follow ups on customers with inquiries
  • Attract potential customers by answering product and service questions and suggesting information about other products and services
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Maintain customer records by updating account information
  • Maintain financial accounts by processing customer adjustments
  • Create presentations and reports, as assigned
  • Help in basic project management and coordination
  • Basic social media management including, but not limited to, social media posting, digital marketing management
  • Other ad hoc tasks that would be assigned

Requirements:

  • Proven work experience as a Customer Service Representative or relevant role is an advantage but not required
  • Excellent working knowledge of Facebook, LinkedIn, Instagram and other social media platforms for business purposes
  • Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values
  • Excellent working knowledge of Shopify and Gorgias
  • Thorough understanding of social media and web analytics
  • Excellent communication and presentation skills
  • Knows how to craft responses and do meaningful conversations
  • Clear and concise communicator with effective verbal communication skills
  • Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels
  • The ability to take initiative and work independently as well as seek direction
  • Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items
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  1. A CV for this posting

    Written against Rippedboxstation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rippedboxstation's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rippedboxstation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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