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Open nowFirst seen 3 days ago

Customer Service (Spanish Bilingual)

Rippedboxstation421 open roles

Where
Metro Manila, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service (Spanish Bilingual)Rippedboxstation · Metro Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rippedboxstation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Position: Customer Service (Spanish Bilingual)

Number of hours: 40 hours per week Schedule: Doja Qatar Time zone

Key Responsibilities

  • Serve as the first point of contact for customers by responding to general inquiries via phone, email, and chat.
  • Provide accurate information regarding products, services, orders, shipments, and account-related concerns.
  • Resolve basic customer inquiries efficiently while delivering a professional and positive customer experience.
  • Escalate complex or unresolved issues to the appropriate support team following established procedures.
  • Accurately document customer interactions, inquiries, and resolutions in the CRM or customer support system.
  • Collaborate with internal teams to ensure timely resolution of customer requests and maintain service quality.
  • Follow company policies, service standards, and established workflows to achieve customer satisfaction goals.
  • Continuously learn product knowledge, systems, and processes to provide effective customer support.

Qualifications

  • Previous experience in Customer Service, Call Center, Client Support, or a similar customer-facing role is preferred but not required.
  • Fluent in English; proficiency in Arabic, French, or Spanish is a strong plus.
  • Experience in the Logistics, Shipping, Freight Forwarding, or Supply Chain industry is a strong advantage.
  • Excellent verbal and written English communication skills with a neutral to minimal accent (North American or British accent preferred).
  • Strong active listening, communication, problem-solving, and customer service skills.
  • Comfortable handling customer inquiries through phone, email, and live chat.
  • Quick learner with the ability to adapt to new systems, tools, and processes.
  • Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
  • Proficient in using computers, CRM systems, and multiple software applications simultaneously.
  • Positive, customer-focused attitude with a commitment to delivering exceptional customer experiences.
  • Reliable, dependable, and interested in building a long-term career in customer service.
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One press. We do the rest.

  1. A CV for this posting

    Written against Rippedboxstation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rippedboxstation's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rippedboxstation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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