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Open nowFirst seen 4 days ago

Dispatcher Virtual Assistant (VA) - LM - 08282026 - FTSPM

Rippedboxstation421 open roles

Where
Metro Manila, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowDispatcher Virtual Assistant (VA) - LM - 08282026 - FTSPMRippedboxstation · Metro Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rippedboxstation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Position: Dispatcher Virtual Assistant (VA)

Number of hours: 20 hours per week (Mon-Fri)/ 18 hours (Sat/Sun) Schedule: PST

Key Responsibilities

  • Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
  • Respond promptly to driver inquiries and provide appropriate solutions to delivery problems.
  • Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions.
  • Communicate delivery updates and resolutions clearly and professionally to both drivers and customers.
  • Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns.
  • Troubleshoot delivery issues and determine the appropriate next steps based on established procedures.
  • Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary.
  • Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions.
  • Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution.
  • Provide reliable coverage during weekday evening hours and weekends as required.

Qualifications

  • Previous experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is preferred.
  • Excellent verbal and written English communication skills.
  • Strong problem-solving and decision-making skills, particularly in handling urgent or unexpected situations.
  • Strong coordination and organizational skills with the ability to manage multiple concerns simultaneously.
  • Customer-service-oriented with the ability to communicate professionally with both drivers and customers.
  • Ability to remain calm, responsive, and solution-focused in a fast-paced environment.
  • Strong attention to detail and ability to maintain accurate documentation.
  • Comfortable using communication, dispatch, CRM, or logistics management tools.
  • Reliable internet connection and suitable remote work setup.
  • Must be available to work weekday evenings and weekends based on the required coverage schedule.
  • Experience working with delivery drivers, transportation companies, courier services, or last-mile logistics is an advantage.
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rippedboxstation's form

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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