The posting
Position: GoHighLevel Specialist
Number of hours: 32 hours/week Schedule: UK Time Zone - 9AM - 2PM (Mon - Thursday only)
Key Responsibilities
GoHighLevel Automation & Workflow Management
- Set up, manage, and optimize GoHighLevel workflows, pipelines, triggers, automations, and sequences.
- Maintain documentation of all GHL automations, logic structures, and campaign flows.
- Build and manage forms, surveys, landing pages, scheduling workflows, and automated communication journeys.
- Ensure all GHL systems run smoothly, with consistent tagging, routing, and user flows.
Launch Operations & System Coordination
- Update ClickUp with status changes, blockers, decisions, and workflow updates related to GHL processes.
- Maintain product and operational documentation (automation logic, journey maps, checklists) inside ClickUp.
- Support user testing by setting up GHL scheduling, email reminders, confirmation sequences, and feedback forms.
- Compile data from GHL analytics to support dashboard reporting and performance metrics.
User Research & Funnel Coordination
- Manage GHL-delivered user testing journeys: booking, reminders, follow-ups, and feedback collection.
- Tag, segment, and organize user feedback and data inside ClickUp and GHL.
- Prepare research templates (forms, feedback surveys, interview guides) to streamline testing.
Data, QA & Documentation Hygiene
- Conduct weekly audits of:GHL tags, triggers, broken automations ClickUp tasks, stale items, missing fields Forms, funnels, and user flows
- Maintain “single source of truth” documentation on all workflow setups and decisions.
- Test live workflows to validate data integrity and identify discrepancies or errors.
ClickUp Workflow Templates & Improvements
- Learn the product team's ClickUp structure and maintain workflow templates.
- Suggest improvements to automation processes and workflow efficiency.
- Create and maintain templates for GHL sequences, onboarding flows, user testing journeys, and operational tasks.
Qualifications
Must-Haves
- 23 years experience in remote operations, marketing automation, or admin support.
- Strong, hands-on experience with GoHighLevel workflows, funnels, triggers, email sequences, forms, and tagging.
- Familiarity with project management tools such as ClickUp, Asana, Notion, or Airtable.
- High attention to detail in managing complex workflows and documentation.
- Strong written English communication skills.
- Comfortable using Google Workspace (Docs, Sheets, Forms, Calendar).
- Systems thinker able to understand and structure workflow logic.
- Comfortable in a fast-paced, early-stage environment with shifting priorities.
- Able to work with UK business hours overlap (9am2pm).
- Can start within 2 weeks.
Nice-to-Haves
- Experience in SaaS, tech, or startup environments.
- Exposure to user research coordination or customer success operations.
- Familiarity with Miro, Typeform, or user testing tools.
- Understanding of product development cycles and testing workflows.
Prior experience supporting product launches or structured release cycles.



