The posting
Position: Shopify Specialist
Number of hours: 40 hours/week
Schedule: EST
Tasks required:
- Conduct in-depth research to assess the demand and profitability of selected products
- Utilize tools and data analysis to make data-driven decisions regarding product selection
- Create and optimize product listings to enhance product visibility and search engine ranking while keeping it engaging and persuasive
- Manage product inventory and update product information accurately
- Create eye-catching graphics, images, and banners to enhance the visual appeal of the store and ensure consistency in branding and design elements
- Process orders efficiently and accurately to ensure timely deliveries
- Manage shipping costs and track shipments to provide order status updates to customers
- Handle returns and exchanges promptly to maintain customer satisfaction
- Provide exceptional customer service via email, live chat, or phone to enhance customer satisfaction ensuring that customer concerns and inquiries are resolved promptly
- Craft and send targeted email campaigns to promote products, offer discounts and nurture customer relationships
- Create and manage email lists to segment customers and send personalized emails
- Track and analyze website traffic and sales data to make informed decisions
- Manage and update the store, ensuring products are well-organized and easily accessible
- Optimize website content and meta descriptions to improve search engine ranking
- Build backlinks to enhance website authority and visibility in search results
- Generate reports and provide insights to improve the store's performance.
- Manage customer data and maintain accurate records
- Handle scheduling, invoicing and other administrative tasks to streamline business operations
- Create a golf playbook and document the process of creation
- Other ad hoc tasks that would be assigned
Requirements:
- Must have proven work experience as a Shopify Specialist or a relevant role
- Knowledge/familiarity with the golf industry is required
- Working experience in email marketing and marketing automation software
- Proficiency in using order fulfillment tools and E-commerce platforms, specifically Shopify, is a must
- Experience with word-processing software and spreadsheets
- Excellent email and instant messaging communication skills
- Knows how to craft responses and do meaningful conversations
- Excellent time management skills
- Clear and concise communicator with effective verbal and written communication skills
- Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision



