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Open nowPosted today

Production Support Analyst

SAKSOFT PTE LIMITED

Pay
SGD 9,000 – SGD 10,000 a month
Where
Central, Singapore
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Your applicationOpen nowProduction Support AnalystSAKSOFT PTE LIMITED · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SAKSOFT PTE LIMITED's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted today

The posting

Experience: 10+ Years Role: Production Support Analyst

Key Skills: · Familiar with basic Unix/Linux command

· Have knowledge of Unix/Linux shell script

· Familiar with SQL and have experience of Oracle DB

· Have knowledge of Java and application servers (JBoss, WebLogic etc.)

· Have knowledge of web servers (Apache, nginx etc.)

· Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point.

· Familiarity with one or more of the following platforms:

· IBM AS/400 (iSeries)

· Knowledge of Ansible automation and configuration management will be an advantage.

· Experience with VDI(Virtual Desktop Infrastructure) technologies will be an advantage.

· Knowledge of CyberArk privileged access management solutions will be an advantage.

· Exposure to scripting and automation technologies (e.g., Shell Script, Python, PowerShell).

· Experience in banking, financial services, or a large enterprise IT environment.

Responsibilities:

· Gather and analyze user requirements for dashboard, monitoring, and reporting enhancements.

· Design, develop, and maintain operational dashboards and monitoring solutions based on business and technical requirements.

· Create, modify, and optimize queries to extract, analyze, and present data for business and operational reporting.

· Develop reports and analytics that provide actionable insights into system performance, availability, and operational health.

· Support and administer enterprise monitoring tools such as Splunk and Geneos.

· Troubleshoot monitoring alerts, dashboard discrepancies, and reporting-related issues.

· Collaborate with application, infrastructure, and support teams to ensure monitoring coverage and reporting accuracy.

· Participate in system implementation, enhancement, testing, and deployment activities.

· Ensure compliance with organizational standards, governance, and audit requirements.

· Support operational activities in accordance with established ITIL Incident Management and Change Management processes.

· Prepare and maintain technical documentation, user guides, and operational procedures.

Requirements:

Education:

· Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

· Minimum 6-9 years of experience in application support, system monitoring, reporting, or related IT operations roles.

Essential:

· Hands-on experience with Splunk, including dashboard creation, search processing language (SPL), alerts, and reporting.

· Experience with Geneos monitoring platform is preferred.

· Strong SQL/query-writing skills and experience working with reporting and analytics tools.

· Familiarity with enterprise application monitoring and operational support environments.

· Good understanding of ITIL Incident Management and Change Management processes.

· Strong troubleshooting, analytical, and problem-solving skills.

· Excellent communication and stakeholder management skills.

Key Competencies:

· Analytical and data-driven mindset.

· Customer-focused and service-oriented approach.

· Strong attention to detail.

· Ability to work independently and collaboratively within cross-functional teams.

· Effective problem-solving and decision-making capabilities.

· Ability to manage multiple priorities in a fast-paced operational environment.

Posting text belongs to the employer. Removal requests: contact us.

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