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Open nowPosted 6 days ago

Especialista de CS Ops Pleno

Skydropx - Frenet35 open roles

Where
Curitiba
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Your applicationOpen nowEspecialista de CS Ops PlenoSkydropx - Frenet · Curitiba

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Skydropx - Frenet's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Skydropx - Frenet postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 6 days ago

Skydropx - Frenet median: 14 days open

The posting

RESPONSABILIDADES E ATRIBUIÇÕES:

- Ser responsável por todas as ações de CS no HubSpot: propriedades, pipelines, listas e automações, separando os dois produtos.

- Ativar módulo Service Hub no Hubspot.

- Construir e manter os dashboards do time: carteira, retenção, churn e adoção de funcionalidades.

- Garantir a confiabilidade nos dados, de modo em que todas a métricas estejam organizadas.

- Puxar, limpar e cruzar dados de fontes diferentes sem depender de outros times;

- Estruturar health score.

- Garantir que todos os fluxos estejam em pleno funcionamento no Hubspot.

- Mapear oportunidades: quem está parando de usar, quem pode crescer, onde perdemos clientes.

- Operar réguas automatizadas de relacionamento e medir o efeito delas na retenção.

- Desenvolver análises relevantes, de modo que alimente o time para ações junto à base, seja em expansão ou retenção.

- Usar IA no dia a dia para automatizar tarefas, analisar dados e documentar processos.

- Documentar o que constrói, para o time inteiro usar sem precisar de você.

REQUISITOS:

- Experiência anterior em CS Ops, RevOps, Sales Ops ou em funções de análise de dados ligadas a times de relacionamento com clientes

- Conhecimento das principais métricas de CS, como churn, retenção, NRR, adoção e health score, e entendimento de como elas se conectam com o negócio

- Organização e cuidado com a qualidade da informação, porque o time vai tomar decisões a partir do que você entregar

- Utilização intensa de IA, com bom conhecimento para construção de soluções, seja em análises, automações, etc.

- Boa comunicação para entender as necessidades de outras áreas, alinhar processos e explicar análises de forma simples para quem não é da área de dados

- Autonomia para buscar a informação que precisa e tocar projetos do começo ao fim

- Uso de ferramentas de IA no trabalho, seja para automatizar tarefas, analisar dados ou documentar processos

- Hábito de documentar processos, para que o time consiga usar e dar continuidade

- Será um diferencial:

- Experiência no ecossistema de frete, logística ou e-commerce.

- Vivência construindo ou estruturando processos

- Falar Espanhol

SOBRE A VAGA:

- Modelo de trabalho: Híbrido

- Aldeia Coworking - Estação: https://maps.app.goo.gl/7DnF6SMoyiT1Wr53A

- Local: Curitiba

- Ambiente internacional.

- Tipo de contrato: Tempo integral - CLT

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Skydropx - Frenet's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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