The posting
Hotel Front Desk/Night Audit
Ronks, PA
Create a welcoming experience for every guest while helping keep operations running smoothly in a flexible hotel environment where you're trusted to make decisions, solve problems, and take ownership of your shift.
Why You'll Love Working with Us
- Flexible Scheduling: Enjoy a work schedule that accommodates your life, with flexibility for time-off requests.
- Independence & Trust: Take ownership of your shift, make confident decisions, and work without constant micromanagement.
- Variety in Your Day: Meet new people, handle different guest needs, and enjoy a role where no two shifts are exactly alike.
- Make a Difference: Help guests feel welcome, comfortable, and cared for throughout their stay.
- Supportive Team Environment: Be part of a friendly hotel team that values dependability, teamwork, and great guest service.
About Us
At La Quinta by Wyndham in Ronks, PA, we provide clean, comfortable, and affordable accommodations for business and leisure travelers visiting the Lancaster area. We take pride in creating a welcoming experience for every guest through dependable service, attention to detail, and a friendly atmosphere. Our team values honesty, teamwork, and caring for others, and we believe every team member plays an important role in making each guest's stay a positive one.
What You'll Do as a Hotel Front Desk/Night Audit
- Welcome guests with a friendly attitude, creating a positive first impression from check-in to check-out.
- Manage guest reservations, room assignments, check-ins, check-outs, and payment transactions accurately.
- Assist guests with questions, requests, and concerns, providing helpful solutions and information about hotel amenities and local attractions.
- Complete daily night audit procedures during overnight shifts, balancing financial transactions, verifying guest accounts, and preparing reports for management.
- Monitor the lobby, common areas, and guest activity to help maintain a clean, safe, and welcoming hotel environment.
- Coordinate with housekeeping and maintenance to address guest needs, report concerns, and keep hotel operations running smoothly.
- Prepare breakfast areas, restock guest supplies, and assist with other hotel duties as needed.
- Communicate important updates and guest requests to incoming team members to ensure smooth transitions between shifts.
Our Ideal Hotel Front Desk/Night Audit
- Customer Service Experience: At least one year of customer service experience preferred, but we're willing to train the right person.
- Dependable & Trustworthy: Shows up on time, follows through on responsibilities, and handles guest information, payments, and hotel property with care.
- Detail-Oriented & Accurate: Pays close attention to reservations, guest accounts, financial transactions, and night audit reports.
- Independent Problem-Solver: Makes confident decisions, handles unexpected situations calmly, and works effectively without constant supervision, especially during overnight shifts.
- Comfortable with Technology: Has basic computer skills and can learn hotel reservation and property management systems.
- Friendly & Guest-Focused: Enjoys helping people, treats others with honesty and respect, and contributes to a welcoming, team-oriented environment.
What We Offer Our Hotel Front Desk/Night Audit
- Pay: $15-$18 per hour
- Paid Time Off After 1 Year
- Flexible Scheduling
- Full-Time Employment
- Independent Work Environment
- Day, Evening, and Overnight Shift Opportunities
To Apply
If you're a dependable, guest-focused professional seeking a Hotel Front Desk Agent or Night Auditor position in Ronks, PA, La Quinta by Wyndham offers a welcoming hospitality environment with flexible scheduling and opportunities to work independently. Whether you enjoy helping guests during the day or managing hotel operations overnight, we'd love to hear from you.
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Requirements
- At least one year of customer service experience is preferred
- Basic computer skills



