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Open nowPosted 5 days ago

LAC Tracker After-Sales Team Leader

trina-solar-126 open roles

Where
Brazil - São Paulo
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Your applicationOpen nowLAC Tracker After-Sales Team Leadertrina-solar-1 · Brazil - São Paulo

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. trina-solar-1 postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 5 days ago

trina-solar-1 median: 17 days open

The posting

Responsibilities

  • Lead and manage the LAC Tracker After-Sales team, providing technical, operational, and commercial support for Utility-Scale and PMGD solar projects throughout the O&M phase.
  • Manage the complete after-sales lifecycle for Utility-Scale and PMGD customers, including claims, technical issues, failures, non-conformities, product improvements, and customer requirements.
  • Serve as the main escalation point for critical customer issues, ensuring timely resolution and effective communication with customers, management, and internal stakeholders.
  • Lead the coordination between Engineering, O&M, Sales, Supply Chain, Quality, Procurement, and other departments to develop and implement effective solutions according to project requirements, priorities, and budget.
  • Lead the technical diagnosis and Root Cause Analysis (RCA) of tracker-related issues, defining corrective and preventive actions and ensuring proper implementation and closure.
  • Oversee post-commissioning and O&M activities, including backtracking, tracker injection, component replacement, repairs, GPS mapping, positioning, troubleshooting, and performance optimization.
  • Manage and monitor corrective and preventive action plans (CAPA) across Utility-Scale and PMGD projects, ensuring accountability, deadlines, and continuous follow-up.
  • Establish and monitor after-sales KPIs, analyzing team and project performance and presenting management reports, risks, action plans, and improvement opportunities to senior management.
  • Lead team planning and performance management, including workload allocation, prioritization, resource planning, technical development, training, mentoring, and performance evaluation.
  • Develop and implement regional after-sales strategies and processes to improve customer satisfaction, response times, technical performance, operational efficiency, and overall service quality across LAC.
  • Manage spare parts and component availability, including forecasting, stock management, replacement, procurement, logistics, and component sales, ensuring operational continuity for customers.
  • Develop and maintain updated O&M manuals, technical procedures, troubleshooting guides, and best practices for tracker products.
  • Manage relationships and negotiate with local suppliers and service providers to ensure the availability of critical components and services, particularly when required parts are not available in stock.
  • Identify and develop opportunities for after-sales services, spare parts, upgrades, and technical solutions, supporting revenue growth and long-term customer relationships.
  • Lead and coordinate technical training programs for customers, O&M teams, and internal stakeholders to ensure proper tracker operation, maintenance, and performance.
  • Ensure effective customer relationship management across the LAC region, maintaining strong relationships with key accounts and ensuring a high level of customer satisfaction.
  • Drive continuous improvement and operational excellence, identifying recurring issues, implementing lessons learned, and improving products, processes, and after-sales services.

Requirements

English is a must Desirable Portuguese or Spanish native

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