Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 221 days ago

Customer Success Manager

TRUORA11 open roles

Where
México
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerTRUORA · México

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TRUORA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 221 days ago

The posting

Description

Truora is on a mission to simplify and secure digital interactions across Latin America. We are a leading technology company specializing in user authentication and background checks, helping businesses build trust with their users seamlessly.

We are looking for a proactive, empathetic, and tech-savvy Customer Success Manager (CSM) to join our dynamic team. As a CSM at Truora, you will be the primary advocate for our clients, guiding them from onboarding to full adoption to ensure they achieve maximum value from our solutions. You will be a trusted advisor, building strong, long-term relationships and playing a crucial role in our customers' success and, consequently, Truora's growth. If you are passionate about technology, problem-solving, and fostering client loyalty, this is the perfect opportunity for you.

Requirements

  • Experience: 3+ years of experience in a Customer Success, Account Management, or a similar client-facing role, preferably within a B2B SaaS or technology company.
  • English (B2 or higher)
  • Experience with CRM and Customer Success platforms (e.g., HubSpot, Salesforce, ChurnZero, Gainsight)
  • Business Intelligence Orientation: Ability to analyze and interpret customer data to drive decisions. You can identify patterns in usage, conversion, and behavior, translating them into actionable insights that impact retention, product improvements, and revenue growth.
  • Revenue Orientation: Strong understanding of how customer activity translates into revenue. You proactively identify expansion opportunities, risks to revenue, and drivers of growth, managing your portfolio with a clear focus on business impact, not just customer satisfaction.
  • Agency & Ownership: High level of ownership and initiative. You don’t wait for direction — you proactively identify problems, propose solutions, and drive execution. You take responsibility for outcomes within your accounts and actively contribute to improving processes, product feedback, and overall business performance.
  • Relationship Building: Proven track record of building and maintaining strong, long-lasting customer relationships, leading to high levels of customer satisfaction, retention, and growth.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities. You can identify customer needs, uncover root causes of issues, and propose effective solutions.
  • Technical Aptitude: Ability to understand and explain technical products. You should be comfortable discussing APIs, integrations, and software solutions with both technical and non-technical audiences.

Responsibilities

  • Industry, Product, and Customer Expertise: Continuously stay up to date with industry trends, market dynamics, and emerging technologies to maintain a deep understanding of the product, the customer, and their business context. Leverage this knowledge to identify value opportunities, anticipate customer needs, and provide strategic recommendations that drive measurable business impact
  • Customer Lifecycle Management: Own and manage the full lifecycle of your accounts, from onboarding to expansion. Ensure each customer progresses through defined stages (adoption, stabilization, growth) with clear objectives and action plans at every step.
  • Customer Health & Risk Management: Proactively monitor customer health using defined metrics (usage, engagement, NPS, support signals). Identify risks early, understand root causes, and execute action plans to prevent churn and stabilize accounts.
  • Value Realization & ROI Demonstration: Ensure customers clearly understand the value they are generating with the product. Translate usage into business outcomes, define success metrics, and consistently communicate ROI through reports, QBRs, and ongoing interactions.
  • Revenue Growth & Expansion Readiness: Identify and qualify opportunities for upsell and cross-sell by understanding customer needs, usage patterns, and business goals. Prepare accounts for expansion by ensuring stability, adoption, and demonstrated value.

Nice to have

  • Experience in the identity verification, fintech, or cybersecurity industries.
  • Proficiency in Brazilian Portuguese.
  • Experience working in a fast-growing startup environment.

Working conditions

  • Health Plan
  • Flexible Time
  • Language Classes
  • Flexible Paid Time Off (PTO)
  • Gym and nutrition
  • Remote Work
  • Referral Bonus (300 USD)
  • Integration Activities

Committed to a future full of opportunities, we invite you to join us on this journey toward a more connected and prosperous Latin America🌎

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TRUORA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TRUORA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TRUORA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.