Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

IT Application Support Analyst 2597

User Experience Researchers Pte.Ltd57 open roles

Where
Cyberjaya, Selangor, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Application Support Analyst 2597User Experience Researchers Pte.Ltd · Cyberjaya, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on User Experience Researchers Pte.Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. User Experience Researchers Pte.Ltd postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

User Experience Researchers Pte.Ltd median: 1 days open

The posting

Key Responsibilities:

  • Handle incidents and service requests through ServiceNow or GSN incident management systems.
  • Provide application support, troubleshoot technical issues, and coordinate with relevant teams to ensure timely resolution.
  • Support IT audit and control processes, ensuring compliance with established IT policies and procedures.
  • Perform data analysis and prepare operational reports to support service monitoring and decision-making.
  • Coordinate with Product, Development, Administration, and other relevant stakeholders to resolve issues and improve service delivery.
  • Analyse workflows and identify opportunities for process improvement and operational efficiency.
  • Support Change Management and Problem Management activities in accordance with established IT processes and ITIL best practices.
  • Develop, maintain, and update technical documentation, standard operating procedures (SOPs), support guides, and operational runbooks.
  • Conduct post-implementation validation and support activities following deployments, system releases, and changes.
  • Ensure assigned tasks and business-as-usual (BAU) activities are completed accurately and within agreed timelines.
  • Monitor service performance and ensure compliance with established Service Level Agreements (SLAs).
  • Maintain regular communication and build strong working relationships with business stakeholders and partners to ensure issues, risks, and improvement opportunities are addressed promptly.

Required Skills and Competencies:

  • Strong communication, coordination, and stakeholder management skills.
  • Ability to work independently, demonstrate leadership qualities, and learn new systems and processes quickly.
  • Creative and innovative mindset, with the ability to identify and implement process enhancements.
  • Familiarity with IT service management (ITSM) processes and ITIL best practices.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to manage multiple tasks and prioritise activities to meet operational requirements and SLA commitments.
  • Good technical documentation and reporting skills.

Expected Work Results:

  • Successfully complete assigned tasks and BAU activities while maintaining operational efficiency, following established IT service management processes, and meeting agreed service levels.

Technical Skills Classification:

  • Primary Skill Area: IT Service Management / Application Support
  • Primary Technology: ServiceNow / GSN
  • Required Proficiency: Advanced
  • Secondary Skill Area: Incident, Change and Problem Management
  • Secondary Technology: ITIL / ITSM Processes
  • Required Proficiency: Advanced
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against User Experience Researchers Pte.Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on User Experience Researchers Pte.Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    User Experience Researchers Pte.Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.