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Open nowPosted 70 days ago

Customer Success and Deployment Strategist, Decarb Venture Studio, Mobility BU

woven-by-toyota142 open roles

Where
Tokyo
Work mode
Hybrid
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Your applicationOpen nowCustomer Success and Deployment Strategist, Decarb Venture Studio, Mobility BUwoven-by-toyota · Tokyo

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This job: posted 70 days ago

The posting

About Woven by Toyota

Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

=========================================================================

TEAM

WHO ARE WE LOOKING FOR?

RESPONSIBILITIES

  • Discover Customer Reality: Lead field discovery and understand customer operations, users, and opportunities
  • Design Successful Deployments: Design deployments, business processes, onboarding, and operational readiness
  • Drive Customer Adoption: Lead customer success, value realization, adoption, and continuous improvement
  • Build a Repeatable Business: Convert customer learning into scalable products, Go-To-Market, and partner operating models
  • Discover Future Opportunities: Identify unresolved customer problems and validate future venture opportunities

MINIMUM QUALIFICATIONS

  • Customer Discovery: Experience leading customer discovery, deployment, implementation, or customer success for B2B software
  • Operational Understanding: Ability to translate complex customer operations into repeatable workflows and product requirements
  • Deployment Leadership: Experience owning deployments from planning through adoption and operational handover
  • Analytical & Cross-functional Leadership: Strong analytical ability and experience driving PMF with cross-functional teams
  • Communication & Ownership: Native-level Japanese proficiency sufficient to understand context and nuance, business-level English proficiency sufficient to exchange information within the team, and the ability to thrive in an ambiguous startup environment

NICE TO HAVES

  • Experience with industrial software, manufacturing, energy, climate tech, IoT, sensor deployment, operational technology, or facility operations
  • Experience in an early-stage startup, founding team, venture studio, consulting team, or new-business organization where the operating model had to be created from scratch
  • Experience improving product onboarding, activation, retention, and customer outcomes using product analytics and qualitative research
  • Experience validating pricing, willingness to pay, paid conversion, or enterprise software value propositions
  • Experience creating playbooks, partner enablement programs, case studies, training materials, or scalable customer-success processes
  • Technical fluency sufficient to discuss data integrations, APIs, cloud systems, IoT devices, security constraints, and implementation risks with engineering teams
  • Experience working across Japanese and international teams, customers, and partners

=========================================================================

Important Points

・All interviews will be arranged via Google Meet, unless otherwise stated.

・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.

・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER

・Competitive Salary - Based on experience

・Work Hours - Flexible working time

・Paid Holiday - 20 days per year (prorated)

・Sick Leave - 6 days per year (prorated)

・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company

・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance

・Housing Allowance

・Retirement Benefits

・Rental Cars Support

・In-house Training Program (software study/language study)

Our Commitment

・We are an equal opportunity employer and value diversity.

・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.

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