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Open nowPosted 327 days ago

FX Product Manager, Retail Banking

zaglobal/24601217 open roles

Where
Hong Kong (China), Hong Kong Island, Hong Kong, China
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Your applicationOpen nowFX Product Manager, Retail Bankingzaglobal/246012 · Hong Kong (China), Hong Kong Island, Hong Kong, China

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on zaglobal/246012's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 327 days ago

The posting

  • Manage end-to-end user operations for fund transfers, payments, and currency exchange, including onboarding, transaction support, and issue resolution.
  • Create and update user communication materials (e.g., in-app messages, emails, social media content) to engage customers on product features and updates.
  • Collaborate with Product, Technology, and Marketing teams to design, test, and launch user-centric initiatives that enhance service usability and adoption.
  • Track, analyze, and report on key performance metrics (e.g., user activity, conversion rates, transaction volume) to identify opportunities for improvement.
  • Develop and maintain operational guidelines and documentation to ensure efficient and compliant user support processes.
  • Gather and synthesize user feedback to drive continuous improvement in service design and functionality.
  • Bachelor’s degree in Business, Finance, Marketing, or a related field.
  • Excellent written and verbal communication skills in English and Cantonese; proficiency in Mandarin is a plus.
  • Prior experience in user operations, customer experience, or product operations within banking, fintech, or financial services is highly preferred.
  • Self-motivated, collaborative, and result-oriented, with the ability to thrive in a fast-paced environment.
  • Strong project management and analytical skills, with experience using data to drive decision-making.
  • Familiarity with CRM tools, marketing automation platforms, or user analytics software is an advantage.
  • Knowledge of online payment systems, cross-border transfers, or digital currency exchange processes is a plus.
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