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Open nowPosted 217 days ago

Officer/Associate Manager, Investment Customer Services

zaglobal/24601217 open roles

Where
Hong Kong (China), Hong Kong Island, Hong Kong, China
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Your applicationOpen nowOfficer/Associate Manager, Investment Customer Serviceszaglobal/246012 · Hong Kong (China), Hong Kong Island, Hong Kong, China

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 217 days ago

The posting

  • Handle and resolve customer queries and requests via phone, live chat and email on investment products and services in a professional manner with tactful customer service skills.
  • Design FAQs & scripts, prepare SOP and provide training during new product launch or regular review.
  • Handle verbal & written customer complaints from customers via phone, live chat and email. Investigate and resolve complaints with internal departments.
  • Collect and analyse feedback from customer and provide Bank product,service and system enhancement suggestions, and follow through the implementation.
  • Perform UAT and system testing before launching new products and services.
  • Coordinate BCP situations with internal stakeholders when necessary.
  • 3-8 years’ experience in frontline customer service, experience in investment areas is strongly preferred, more experience will be considered as Associate Manager.
  • Holder of HKSI paper 1, 7 & 8 (Econ related majors can waive 7&8).
  • Shift duty(night shift) will be required.
  • Strong communication skills, and able to work under pressure.
  • Good command of written and spoken English and Cantonese, fluency in Putonghua a plus.
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