The posting
- Process Improvement: Constantly analyzing and optimizing workflows, removing bottlenecks, and developing, implementing, or updating operational policies.
- Financial & Performance Management: Developing budgets, tracking KPIs (Key Performance Indicators), and ensuring financial targets are met.
- Strategic Planning: Translating high-level company goals into actionable, daily, or weekly operational plans.
- Resource Management: Ensuring efficient use of resources, including staff scheduling, hiring, training, and inventory management.
- Cross-Functional Coordination: Liaising between departments (e.g., Sales, Marketing, Finance, HR) to ensure smooth, synchronized operations.
- Risk Mitigation: Identifying and mitigating operational risks, including legal, regulatory, or capacity issues.
- Bachelor’s degree in Business, Finance, Operations, or related discipline.
- Minimum 3 years of experience in operations transformation, process improvement, or project management within banking or financial services.
- Proven track record in managing complex projects and delivering measurable results.
- Strong knowledge of operational processes and risk management principles.
- Analytical Thinking: Data analysis to drive decision-making and identify areas for improvement.
- Leadership & Communication: Leading teams and fostering collaboration across the organization.
- Problem-Solving: Proactively addressing issues and improving efficiency under pressure.
- Technical Proficiency: Using project management tools (e.g., Jira, Asana) and data tools (e.g., Excel, BI software).



