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Open nowPosted 142 days ago

開発-Forward Deployed Engineer(FDE)

zoyi60 open roles

Where
Tokyo, Hanzomon
Work mode
Hybrid
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Your applicationOpen now開発-Forward Deployed Engineer(FDE)zoyi · Tokyo, Hanzomon

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 142 days ago

The posting

事業概要

チャネルトークは「企業と顧客の間にあるコミュニケーションの問題を解決する」をミッションに、顧客といつでもどこでも会話ができる環境を作る「顧客理解するためのAIエージェント」を提供しています。CRMデータを元にした問い合わせ対応の設計やAIを活用した問い合わせ対応業務の自動化を通じて、CS対応の効率化から顧客体験の向上までチャネルトーク1つで解決します。

現在は日本、韓国、アメリカで展開をしています。240,000以上の企業に利用されており、B2B企業の中では、アジアで最も早い水準で成長をしています。

なぜ募集するのか

Enterprise顧客の増加に伴い、より高度な導入支援・AI活用設計・技術伴走が求められるようになっています。

その中で、顧客現場に深く入り込み、技術面から導入・実装・活用をリードするForward Deployed Engineer（FDE）ポジションを新たに募集します。

FDEは、顧客とプロダクトを繋ぐ“技術アンカー”として、Enterprise顧客の成功とプロダクト進化の両方に関わる重要な役割です。

業務内容

  • Enterprise顧客への技術的導入支援・実装推進
  • 顧客業務に合わせたAI活用・CRM運用設計
  • API / Webhook / 外部システム連携支援
  • PoC（Proof of Concept）の設計・推進
  • 顧客課題の整理・構造化および技術的ソリューション提案
  • Product / Engineeringチームへの顧客フィードバック連携
  • Sales / CSM / Product / Engineeringとのクロスファンクショナル連携
  • AI Nativeな業務改善・オペレーション設計支援
  • Enterprise Dealでレガシーから最新SaaSまでを含めた技術やセキュリティ観点での提案・伴走

このポジションの魅力

  • AI Native SaaSにおけるEnterprise導入の最前線を経験できる
  • 顧客だけでなく、プロダクト進化にも直接関われる
  • 「導入支援」ではなく、「顧客変革」を技術側から推進できる
  • 日本市場立ち上げフェーズの中核メンバーとして大きな裁量を持てる

必要な経験/スキル

  • SaaS / IT業界におけるEnterprise顧客対応経験（Presales / Solution Engineer / Technical Consultant / CSM 等）
  • 顧客課題を整理・構造化し、技術的観点から解決提案を行った経験
  • API / システム連携に関する基本理解
  • 社内外のステークホルダーを巻き込みながらプロジェクトを推進した経験
  • 高いコミュニケーション能力およびファシリテーション能力

望ましい経験/スキル

  • Enterprise SaaSの導入・実装支援経験
  • SQL / Python / API利用経験
  • CRM / CX / AI領域への理解
  • AIツール（ChatGPT / Claude等）の業務活用経験
  • Product Feedback / Product Improvementへの関与経験
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