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Open nowPosted 16 days ago

ITSM-utvecklare

Adavo AB161 open roles

Where
Stockholm, Sweden
Work mode
Hybrid
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Your applicationOpen nowITSM-utvecklareAdavo AB · Stockholm, Sweden
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Adavo AB's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 16 days ago

The posting

Startdatum: 2026-10-12 Slutdatum: 2027-10-03, option på förlängning Omfattning: 100% Plats: Stockholm / hybrid, 3-4 dagar på plats

Uppdragsbeskrivning

Vi söker en erfaren ITSM-utvecklare till ett nyetablerat team med ansvar för vidareutveckling, konfiguration, integration och teknisk förvaltning av en ITSM-plattform. Rollen innebär ett nära samarbete med teknisk lead, produktägare, förvaltningsorganisation och andra tekniska funktioner.

Du kommer att omsätta verksamhets- och processkrav till tekniska lösningar som förenklar och effektiviserar IT-processerna. Arbetet omfattar både nyutveckling och förbättring av befintlig funktionalitet, med fokus på användbarhet, kvalitet och förvaltningsbarhet.

Exempel på arbetsuppgifter:

  • Utveckla och konfigurera ITSM-plattformens funktionalitet utifrån verksamhetens krav.
  • Implementera formulär, arbetsflöden, regler, notifieringar, rapporter och integrationer.
  • Vidareutveckla stöd för bland annat Incident, Problem, Change, Release och Configuration Management.
  • Analysera krav, identifiera tekniska lösningar samt genomföra felsökning och korrigeringar.
  • Arbeta med test, kvalitetssäkring, versions- och releasehantering samt teknisk dokumentation.
  • Samverka med produktägare, arkitekter, säkerhetsfunktioner och externa samarbetspartners samt bidra vid överlämning till förvaltning.

Skall-krav

  • Minst 3 års dokumenterad erfarenhet av utveckling och konfiguration av ITSM-verktyg.
  • Erfarenhet från minst 2 uppdrag där du utvecklat eller konfigurerat funktionalitet i ITSM-verktyg, exempelvis portaler, formulär, arbetsflöden, regler, notifieringar eller behörighetslösningar.
  • Erfarenhet från minst 2 uppdrag med integrationer och datautbyte mellan ITSM-plattformar och andra system, exempelvis genom REST/API och JSON.
  • Minst 2 års dokumenterad erfarenhet av ITSM-lösningar som stödjer ITIL-baserade processer, exempelvis Incident, Problem, Change, Release, Request eller Configuration Management/CMDB.
  • Erfarenhet från minst 2 uppdrag av scripting eller motsvarande teknisk anpassning i samband med ITSM-verktyg
  • Erfarenhet från minst 2 uppdrag av arbete med minst tre av följande: test, felsökning, teknisk dokumentation, versionshantering och releasehantering.

Meriterande

  • Minst 3 års erfarenhet av utveckling och konfiguration i ITSM-plattformen Service Desk Plus.
  • Erfarenhet från minst 1 uppdrag av utveckling eller vidareutveckling av CMDB/Configuration Management i ett ITSM-verktyg.
  • Erfarenhet från minst 1 uppdrag där ett nytt ITSM-verktyg eller en ny ITSM-plattform införts eller etablerats, inklusive överlämning till förvaltningsorganisation.
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