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Open nowFirst seen 2 days ago

Customer Service Representative

Affinity International16 open roles

Where
Johannesburg, South Africa
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Your applicationOpen nowCustomer Service RepresentativeAffinity International · Johannesburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Affinity International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

OVERVIEW

We are recruiting on behalf of our client for a Customer Service Representative based in Johannesburg. This is an in-person role supporting a South African client. The role involves serving as a first point of contact for customers across multiple channels, including phone, email, and live chat. The ideal candidate is someone who communicates clearly, handles pressure calmly, and takes ownership of customer issues from start to resolution.

KEY RESPONSIBILITIES Respond to customer inquiries via phone, email, chat, and in-person interactions in a timely and professional manner Provide accurate information regarding products, services, and company processes Resolve customer complaints with patience and professionalism, ensuring a satisfactory outcome where possible Escalate complex or unresolved issues to the appropriate team or department Log all customer interactions accurately in the relevant CRM or ticketing system Follow up on outstanding requests to ensure timely resolution and customer satisfaction Maintain up-to-date knowledge of client products, policies, and procedures

REQUIREMENTS Matric (Grade 12) as a minimum qualification Relevant tertiary qualification such as a National Diploma or NQF Level 5 certificate in Business Administration, Communication, or a related field is advantageous Minimum of 1–2 years of experience in a customer service, call center, or client-facing role Strong written and verbal communication skills in English Computer literacy, including experience with email platforms and CRM or ticketing systems

PREFERRED EXPERIENCE Familiarity with customer service platforms such as Zendesk, Freshdesk, or Salesforce Experience handling multi-channel support, including live chat and inbound calls Exposure to e-commerce, SaaS, or retail customer environments

KEY COMPETENCIES Strong communication skills High attention to detail Strong organizational skills Ability to work independently Professionalism and reliability

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  1. A CV for this posting

    Written against Affinity International's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Affinity International's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Affinity International's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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