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Open nowFirst seen 4 days ago

Customer Support Specialist – Premium Coffee Brand (Dutch Market)

Boeva Tech70 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Support Specialist – Premium Coffee Brand (Dutch Market)Boeva Tech · Lisbon, Portugal

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Lisbon, Portugal | On-site – Sete Rios

Start Date: 22 October

We are hiring a Dutch-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This is not a traditional call center role — you will support a high-end coffee experience ecosystem, including premium coffee machines, orders, subscriptions, and delivery coordination.

This position is ideal for someone who enjoys structured customer support in a calm, premium environment, where quality of service matters more than volume or pressure.

About the Brand & Environment

You will be part of a premium coffee and coffee machine ecosystem, supporting customers who value quality products, smooth service, and personalized assistance.

Unlike high-pressure telecom or utility support environments, this role offers a more balanced and customer-focused experience, with structured workflows and a strong brand reputation for excellence.

What You Will Do

  • Handle inbound customer requests via phone, email, and chat in Dutch
  • Support customers with coffee machine setup, usage, and troubleshooting
  • Manage orders, subscriptions, deliveries, and account updates
  • Assist with product information and premium service inquiries
  • Coordinate with logistics and technical teams when needed
  • Ensure accurate documentation of all customer interactions
  • Provide a smooth, high-quality customer journey aligned with brand standards
  • Work within structured processes and CRM systems

What We Are Looking For

  • Fluent Dutch (C1/C2 mandatory)
  • Good English skills (B1+ preferred)
  • Experience in customer support, e-commerce, or service roles is an advantage
  • Interest in premium products or lifestyle brands is a strong plus
  • Strong communication skills and customer empathy
  • Ability to follow structured processes and maintain attention to detail
  • Calm, solution-oriented mindset

Offer Package

Base Salary: €1,450/month Performance Bonus: up to €100/month

Language Bonus: €150/month

Work Location: On-site, Sete Rios, Lisbon

Full onboarding and training on premium products & systems

International and brand-focused work environment

Stable project with long-term growth potential

Working Hours

07:00 – 16:00 Monday to Friday

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