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Open nowPosted 168 days ago

游戏客服主管（印尼）

boke/index476 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now游戏客服主管（印尼）boke/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on boke/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. boke/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 168 days ago

boke/index median: 1 days open

The posting

岗位职责 1. 客服质量监控 - 建立和完善客服质量监控体系，定期对客服人员的服务质量进行检查和评估，包括话术规范、响应时间、问题解决率等。 - 分析客服工作中的常见问题和薄弱环节，制定针对性的改进措施，并跟踪改进效果。 - 收集客户反馈和投诉信息，及时发现产品和服务中存在的问题，为产品优化和服务改进提供建议。 2. 问题跟进解决 - 负责跟进和处理客户提出的各类问题，特别是游戏内的账号问题、充值问题、活动问题等，确保问题得到及时、有效的解决。 - 与技术、运营等部门保持密切沟通，协调解决客户问题，推动问题的快速处理和反馈。 - 对重大客户问题进行及时汇报和处理，制定应急预案，降低客户损失和影响。 3. 培训新员工 - 负责新员工的入职培训工作，包括游戏产品知识、客服流程、沟通技巧等方面的培训，帮助新员工快速适应工作环境和岗位要求。 - 结合印尼游戏市场文化和公司业务需求，制定个性化的培训计划，提高新员工的业务能力和服务水平。 - 定期组织团队内部培训和经验分享活动，促进团队成员之间的学习和交流。 4. 客户满意度提升 - 制定客户满意度提升策略和计划，通过优化服务流程、提高服务质量等方式，不断提升客户满意度。 - 分析客户满意度数据，找出影响客户满意度的关键因素，制定针对性的改进措施，并跟踪改进效果。 - 建立客户忠诚度计划，通过提供优质的服务和个性化的关怀，增强客户对产品和品牌的忠诚度。 5. 跨部门协作 - 与运营、技术、市场等部门保持密切沟通和协作，共同解决客户问题，推动产品和服务的优化和改进。 - 参与公司内部项目的讨论和决策，提供客服团队的专业意见和建议，为项目的顺利实施提供支持。 - 协调各部门之间的资源和工作，确保客户问题得到及时、有效的解决，提高公司整体运营效率。 6. 团队管理 - 负责客服团队（5 - 10人）的日常管理工作，包括人员排班、任务分配和工作监督，确保团队高效运作。 - 制定团队绩效评估标准，定期对团队成员进行绩效考核，激励团队成员提升工作表现。 任职要求 1. 工作经验：具有3 - 5年游戏客服或互联网产品客服工作经验，其中至少1 - 2年团队管理经验。 2. 语言能力：印尼语母语者，中文流利，具备良好的英语听说读写能力，能够与不同语言背景的客户和团队成员进行有效沟通。 3. 专业技能：熟悉游戏客服系统的操作和管理，能够熟练使用各种办公软件和工具。 4. 市场了解：了解印尼游戏市场文化和玩家需求，对印尼游戏行业有一定的认识和了解。 5. 管理能力：具备较强的团队管理能力和组织协调能力，能够有效地管理和激励团队成员。 6. 沟通能力：具备良好的沟通能力和问题解决能力，能够与客户、团队成员和其他部门进行有效的沟通和协作。 7. 抗压能力：能够承受较大的工作压力，在面对客户投诉和问题时保持冷静和耐心。

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