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Open nowPosted 126 days ago

服务解决方案运营经理-TikTok Shop

ByteDance19,196 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now服务解决方案运营经理-TikTok ShopByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 126 days ago

ByteDance median: 2 days open

The posting

1、基于面向买家的全流程服务模式，为服务团队制定端到端解决方案； 2、精准洞察业务痛点、规则要求及潜在风险，转化为可落地的解决方案，推动内外部团队流程与工作机制优化； 3、运用敏捷开发方法，面向快速变化的业务环境创建内容并主导流程改进；推动系统功能迭代，创建并维护系统文档，按需为相关方提供培训支持，确保流程规范有效落地； 4、通过案例质检、内外部反馈等多渠道主动识别问题与优化机会，开展根因分析与诊断，推动产生显著业务价值； 5、与Chatbot、VOC、物流、支付、产品等团队协作，识别并弥合SOP中的差距，提升流程效率；针对业务需求输出商业需求文档，以提升客服案例处理效率并优化客户体验。

1、本科及以上学历，或具备同等专业实践经验；具备丰富的服务管理或体验咨询经验； 2、具备复杂项目管理能力，可推动组织变革落地； 3、可高效对接合作方，主导复杂议题讨论并促成共识； 4、具备良好的团队协作能力，能够同时高效处理多项业务需求； 5、具备流利的英文书面、口头表达及跨文化沟通能力。

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