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Open nowPosted 63 days ago

Customer Support Representative (Croatian/Serbian)

David Kennedy144 open roles

Where
Budapest, Hungary; Belgrade, Serbia; Novi Sad, Serbia; Kragujevac, Serbia; Subotica, Serbia; Zagreb, Croatia; Rijeka, Croatia; Osijek, Croatia; Zadar, Croatia; Split, Croatia
Work mode
Hybrid
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Your applicationOpen nowCustomer Support Representative (Croatian/Serbian)David Kennedy · Budapest, Hungary; Belgrade, Serbia; Novi Sad, Serbia; Kragujevac, Serbia; Subotica, Serbia; Zagreb, Croatia; Rijeka, Croatia; Osijek, Croatia; Zadar, Croatia; Split, Croatia

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 5 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 63 days ago

David Kennedy median: 5 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian/Serbian-speaking Customer Support Representative for its technical support team in Budapest. This is an excellent opportunity to join an international environment, receive comprehensive technical training and build a long-term career supporting innovative consumer technology products.

Position: Customer Support Representative

Location: Budapest, Hungary

Work model: Hybrid (after training phase)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide technical customer support via phone, email and chat for consumer devices
  • Assist customers with software and hardware-related enquiries and basic troubleshooting
  • Handle customer complaints and resolve product or campaign-related issues professionally
  • Guide customers through device setup, features and functionality
  • Escalate complex technical issues to the appropriate internal teams when required
  • Maintain accurate records of customer interactions in internal systems
  • Deliver high-quality customer service while meeting productivity and quality targets
  • Keep up to date with product knowledge and internal support procedures.

REQUIREMENTS:

  • Native or fluent Croatian or Serbian (C1/C2), both written and spoken
  • Good command of English (minimum B2)
  • Serbian candidates must already hold a valid Hungarian residence and work permit
  • Previous customer service or technical support experience is an advantage
  • Interest in technology and willingness to learn technical products quickly
  • Strong communication and problem-solving skills
  • Good computer literacy and ability to learn new systems
  • Customer-focused with a professional and solution-oriented mindset
  • Ability to work effectively in a multicultural team environment.

OFFER:

  • Hybrid working model after training (1–2 office days per week)
  • 3 weeks of fully paid in-person training in English
  • Indefinite employment contract
  • Competitive salary including language and performance bonus
  • Meal allowance (cafeteria benefit) after probation period
  • Private health insurance after probation period
  • Relocation support for eligible candidates
  • Career development within an international technology support environment
  • And many more!!!!
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