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Open nowPosted 31 hours ago

Teamleader Customer Service

EURES job mobility portal591,457 open roles

Where
Sint-Niklaas, Belgium
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Your applicationOpen nowTeamleader Customer ServiceEURES job mobility portal · Sint-Niklaas, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 31 hours ago

EURES job mobility portal median: 9 days open

The posting

Customer Service | People Management | Logistiek | Klantenservice | KPI's | Procesoptimalisatie

Als Teamleader Customer Service stuur je het Customer Service team aan en zorg je voor een kwalitatieve en efficiënte dagelijkse werking. Je combineert people management met operationele opvolging en bent een belangrijk aanspreekpunt voor zowel medewerkers als klanten.

Over de organisatie

Je komt terecht bij een gespecialiseerde logistieke dienstverlener actief binnen een dynamische en internationale omgeving. Vanuit de vestiging in Verrebroek werk je in een operationele context waar klantgerichtheid, kwaliteit en samenwerking centraal staan.

Jouw nieuwe functie

Je staat onder andere in voor:

  • Aansturen, coachen en motiveren van het Customer Service team
  • Bewaken van een correcte en tijdige verwerking van klantenorders
  • Ondersteunen van medewerkers bij operationele vragen en complexe dossiers
  • Optreden als escalatiepunt voor klachten en klantenvragen
  • Opvolgen van pre-facturatie en administratieve processen
  • Monitoren van KPI's, teamperformance en verbeterpunten
  • Begeleiden en onboarden van nieuwe medewerkers
  • Samenwerken met Operations, Planning en andere interne afdelingen
  • Initiëren van procesverbeteringen en operationeel bijspringen waar nodig

Jouw profiel

  • Ervaring binnen Customer Service, bij voorkeur in logistiek, transport of een operationele omgeving
  • Minstens 3 jaar ervaring in het aansturen van een team
  • Sterke people manager die medewerkers kan coachen, motiveren en ontwikkelen
  • Klantgericht, communicatief en oplossingsgericht
  • Ervaring met facturatie en administratieve opvolging
  • Organisatorisch sterk, proactief en hands-on
  • Kennis van ADR of gevaarlijke goederen is een pluspunt
  • Zeer goede kennis van Nederlands en Engels
  • Kennis van Frans is een bijkomende troef
  • Goede kennis van MS Office en vlot in het aanleren van nieuwe systemen
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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