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Open nowPosted 16 days ago

Bilingual Customer Support Coordinator

getmaple13 open roles

Pay
$21 – $23 an hour
Where
Toronto, Ontario
Work mode
Remote
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Your applicationOpen nowBilingual Customer Support Coordinatorgetmaple · Toronto, Ontario

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on getmaple's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.

The role

Your responsibilities

  • Respond to live chat and email inquiries, delivering clear, accurate and timely support to patients and providers
  • Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions
  • Identify when issues need escalation and route them to the right internal team quickly
  • Manage a high volume of conversations while keeping a sharp eye for detail and quality
  • Deliver a consistent, professional and empathetic experience in every interaction
  • Adapt quickly to changes in workflows, tools and processes as Maple grows

What success looks like

What you bring

  • Fully bilingual in English and French, with strong written communication skills in both languages.
  • Experience in a customer-facing role, e.g. retail, hospitality, call centre or administrative support
  • Comfortable juggling multiple priorities while staying organized and detail-oriented
  • A clear, professional communicator, even when handling repetitive or high-volume interactions
  • A practical problem-solver who can follow structured workflows and apply them consistently
  • Confident working in a digital environment, including macOS, Google Workspace (Docs, Sheets, Gmail) and tools like Slack — and quick to pick up new systems
  • Experience using AI tools (like ChatGPT, Claude or Gemini) to boost productivity or streamline your work
  • Calm and focused under pressure, even during busy periods
  • Someone who takes ownership of their work and follows through, every time
  • Experience with ticketing or live chat tools (like Intercom, Zendesk or Freshdesk).
  • Experience working in a remote or shift-based environment.

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most.
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

  • Job type: Full-time (40–44 hours per week) or part-time (25-30 hours per week).
  • Hiring manager: Team Lead, Customer Support
  • Location: This is a fully remote position within Canada. All work must be performed while physically located in Canada.
  • Support hours: Our customer support hours are currently 7:00 AM–10:00 PM Eastern Time (ET), seven days a week, 365 days a year.
  • Shift requirements: This is a synchronous, shift-based role, and we're hiring primarily to cover evenings and weekends, when support demand is highest. You'll need the flexibility to work evening, weekend, and holiday shifts as required.
  • Start date: October 2026
  • Vacation: 3 weeks
  • Pay range: $21.30 - $23.15
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