Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

Client Success Associate (Bilingual, French/English)

getmaple13 open roles

Pay
$68,000 – $79,000 a year
Where
Toronto, Ontario
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Success Associate (Bilingual, French/English)getmaple · Toronto, Ontario

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on getmaple's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 72 days ago

The posting

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.

The role

Your responsibilities

  • Act as the primary day-to-day contact for a portfolio of channel partners, keeping communication timely, professional, and responsive
  • Support program launches end to end, coordinating the technical and administrative steps so partners' members can access care without friction
  • Lead business reviews and everyday communications in both French and English for our national and Quebec-based partners
  • Coordinate renewals across your portfolio — tracking timelines, preparing renewal materials, and working with your Team Lead on pricing, contracts, and eligibility details
  • Manage the behind-the-scenes mechanics of our partnerships, from eligibility and billing cycles to keeping
  • Salesforce accurate and up to date
  • Partner across Operations, Support, and Product to resolve partner issues before they escalate
  • Use data to track partner performance — flagging risks early and making sure reporting is accurate and delivered on time
  • Spot gaps in existing workflows and help improve the playbooks that keep the Channel Partnerships team running as it grows

What success looks like

What you bring

  • 3+ years of experience in a client-facing, client success, account management, or operations role — ideally in a B2B, SaaS, or service-based environment
  • Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages
  • Strong ownership — you follow through, stay organized, and manage multiple priorities without letting things slip
  • Clear, professional communication that builds trust with partners and internal stakeholders
  • Comfort balancing relationships and operations — from partner conversations to the detailed workflows behind billing, eligibility, and reporting
  • A proactive approach to problem-solving — you know when to take action and when to loop in your Team Lead
  • Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments
  • Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
  • A collaborative mindset — you work well cross-functionally to solve problems and improve outcomes
  • Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: New role, full-time
  • Hiring manager: Team Lead, Client Success | Channel Partnerships
  • Location: Remote within Canada OR Hybrid, 500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9
  • Start date: September 2026
  • Vacation: 3 weeks
  • Travel: Occasional travel within Canada to meet partners on-site. Trips are infrequent, and Maple covers all associated travel costs.
  • Pay range: $68,000-$79,000 plus variable pay
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against getmaple's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on getmaple's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    getmaple's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.