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Open nowPosted 3 days ago

Key Accounts Manager | Channel Partnerships

getmaple13 open roles

Pay
$106,000 – $120,000 a year
Where
Toronto, Ontario
Work mode
Hybrid
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Your applicationOpen nowKey Accounts Manager | Channel Partnershipsgetmaple · Toronto, Ontario

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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 3 days ago

The posting

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.

The role

Your responsibilities

  • Serve as the primary point of contact for a portfolio of Maple's highest-value, most complex accounts, building relationships at the director, VP and C-suite levels.
  • Develop and own formal account plans—multi-year vision, joint success metrics, risk and mitigation plans, and growth roadmaps—for every account in your portfolio.
  • Lead Executive Business Reviews and Quarterly Business Reviews with senior stakeholders to communicate ROI, align on strategy and secure ongoing sponsorship.
  • Stay close to each client's broader business strategy, market pressures and internal shifts, and proactively adjust Maple's approach to anticipate their needs.
  • Own renewal strategy end-to-end, from early risk detection and stakeholder mapping to competitive positioning and negotiation, and keep forecasting sharp to support revenue planning and leadership reporting.
  • Proactively identify and shape expansion opportunities—new products, populations, geographies and deeper integration—positioning Maple's solutions to solve strategic client problems, while building the systems that help you get ahead of risk before it turns into churn.
  • Translate complex account data into clear narratives and recommendations for senior stakeholders, and advocate internally to influence roadmap and operational priorities.
  • Lead cross-functional account teams—spanning Product, Clinical Operations and Marketing—to keep every team aligned around one cohesive account strategy.

What success looks like

What you bring

  • 6–8+ years of experience in Customer Success, Sales, Account Management or a related client-facing role, including 3+ years owning enterprise or key accounts in SaaS, health tech, benefits or an adjacent industry.
  • A proven track record driving renewals and expansion, and hitting or exceeding portfolio-level net revenue retention or growth targets.
  • Experience leading executive-level engagements, including Quarterly and Executive Business Reviews, roadmap presentations and contract negotiations.
  • A demonstrated ability to build and execute strategic account plans while coordinating cross-functional teams.
  • Strong analytical skills, with comfort working across performance, financial and operational data.
  • Excellent written and verbal communication, with the range to adapt from operational stakeholders to C-suite executives.
  • A systems-thinking mindset—you can connect client strategy, member populations, internal operations and product capabilities to spot risks and opportunities across your portfolio.
  • An ownership mentality at scale—you make disciplined trade-offs between client outcomes and Maple's strategic priorities, and build the documentation and succession practices that keep your accounts resilient to change.

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one.
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most.
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most.
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best.
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year.
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

  • Job type: New role, full-time
  • Hiring manager: Senior Manager, Client Success | Channel Partnerships
  • Location: Hybrid, 500 King Street West, Toronto
  • Start date: November 2026
  • Vacation: 4 weeks
  • Pay range: $106,000 - $120,000 + variable pay
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