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Open nowPosted 28 days ago

Client Success Coordinator (Health System Partnerships)

getmaple13 open roles

Pay
$60,000 – $67,000 a year
Where
Toronto, Ontario
Work mode
Hybrid
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Your applicationOpen nowClient Success Coordinator (Health System Partnerships)getmaple · Toronto, Ontario

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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.

The role

Your responsibilities

  • Coordinate partner meetings end-to-end — support agenda and meeting preparation, actively participate, capture and track action items, and follow up until they're closed
  • Own recurring partner reporting workflows, including preparing reports from automated and manual sources and surfacing relevant insights to the HSP team
  • Process and review manual partner eligibility files on the required cadence and support the resolution of eligibility issues
  • Serve as the primary connector between HSP and Provider Network Operations on provider-related matters and triaging provider-related partner questions to the right internal team
  • Maintain accurate partner information our CRM (Salesforce) and keep partner-specific program documentation current so partner-facing teams can operate consistently
  • Maintain shared HSP documentation, templates, playbooks and SOPs, and support onboarding of new HSP team members by coordinating the operational components of onboarding
  • Provide day-to-day partner support by troubleshooting and coordinating escalated issues, including eligibility support for Maple's Customer Support Team and partner-raised questions
  • Collect, organize and share partner and patient feedback with the HSP team so themes can be actioned by the right owner
  • Support HSP Client Success Associates and Client Success Managers on process-improvement initiatives that reduce administrative burden and create capacity across the broader team

What success looks like

What you bring

  • At least one year of experience in a client-facing role — for example, client success, account coordination, customer support or account management
  • An undergraduate degree in business, health administration, public health, communications or a related field, or equivalent professional experience
  • Strong written and verbal communication skills — you're clear, concise and professional in every partner-facing interaction, comfortable representing Maple in meetings with government and health system partners, and able to adapt your tone for different audiences
  • Active listening and timely follow-through — you catch what matters in a conversation and close the loop through well-organized written work (email, meeting notes, reports)
  • A proactive, highly organized way of working — you own your day, stay on top of the details and move things forward without needing to be chased
  • A strong eye for detail across documents, data and processes
  • Comfort collaborating across teams to keep context, questions and escalations flowing cleanly between groups
  • A technology self-starter who picks up new platforms quickly — including AI tools — and helps others adopt them
  • Confidence working in Google Workspace (Docs, Sheets and Slides)
  • Are bilingual (English and French)
  • Have an interest in public health or prior experience in healthcare
  • Are comfortable with CRMs, ideally Salesforce
  • Have used project management tools like Asana
  • Have an interest or background in process documentation and operations improvement

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: Existing vacancy, full-time
  • Hiring manager: Senior Manager, Client Success | Health System Partnerships
  • Location: Hybrid, 500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9
  • Start date: October 2026
  • Vacation: 3 weeks
  • Pay range: $60,000 - $67,000
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