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Open nowPosted 65 days ago

Provider Operations Coordinator

getmaple13 open roles

Pay
$50,000 – $55,000 a year
Where
Toronto, Ontario
Work mode
Hybrid
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Your applicationOpen nowProvider Operations Coordinatorgetmaple · Toronto, Ontario

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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 65 days ago

The posting

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact.

A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

Your responsibilities

  • Triage the provider support inbox and Slack channel — routing inquiries to the right owner and responding directly as needed
  • Coordinate new providers through the onboarding process end-to-end
  • Support our provider quality and feedback loop — tracking themes by provider and delivering targeted education using pre-approved templates
  • Provide administrative support for mass provider communications, coordinating content drafting and shipping through HubSpot
  • Support weekly KPI monitoring across specialties and jurisdictions, presenting weekly KPIs to the provider team
  • Support the setup of new specialties on our platform, troubleshoot configuration issues, and manage the pool of providers for each specialty
  • Run the monthly regulatory scan — tracking changes to healthcare laws and regulations across the provinces and territories Maple operates in, so we stay compliant as the landscape shifts

What success looks like

What you bring

  • An undergraduate degree in business, commerce, health administration, communications, or a related field, plus 1–2 years of experience — including internships — in a coordinator, administrator, or operations support role
  • A high degree of organization — you can manage a high volume of manual admin tasks meticulously and keep multiple moving parts on track without letting things slip
  • A proactive, "over-communicative" internal communication style — you keep partners in the loop, flag issues early, and make it easy for the team to know where things stand
  • Strong written communication skills — you can respond to inbound inquiries clearly, warmly, and professionally
  • Strong prioritization skills — you can juggle inbox triage, onboarding queues, KPI pulls, and ad-hoc requests, and know when to escalate versus resolve
  • A collaborative, service-oriented mindset — you enjoy being the link between teams and workstreams

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: New role, full-time
  • Hiring manager: Manager, Provider Network Operations
  • Location: Hybrid, 500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9
  • Start date: September 2026
  • Vacation: 3 weeks
  • Pay range: $50,000-$55,000
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