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Open nowPosted 32 days ago

Lab and Referral Operations Coordinators

getmaple13 open roles

Pay
$19 – $21 an hour
Where
Toronto, Ontario
Work mode
Hybrid
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Your applicationOpen nowLab and Referral Operations Coordinatorsgetmaple · Toronto, Ontario

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The clock on this job

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 32 days ago

The posting

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

Your responsibilities

  • Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple's privacy and security standards
  • Upload, route and track lab results and referral information so clinicians can review and follow up without delay
  • Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety
  • Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved
  • Keep patient records accurate and ensure everything lines up between patient information and lab or referral data
  • Support public health reporting and compliance-related documentation as required
  • Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers
  • Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

What success looks like

What you bring

  • Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset
  • Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment
  • Strong written and verbal communication skills, with a natural ability to collaborate across teams
  • Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues
  • Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: Full-time
  • Hiring manager: Team Lead, Care Delivery Operations
  • Location: Hybrid, 500 King Street West, 2nd Floor, Toronto, ON, M5V 1L9
  • Start date: October, 2026
  • Vacation: 3 weeks
  • Pay range: $19.35 - $20.75
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