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Open nowPosted 37 hours ago

Guest Relations Manager - Hyatt Regency Barcelona Tower

Hesperia World60 open roles

Where
L'Hospitalet de Llobregat, Spain
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Your applicationOpen nowGuest Relations Manager - Hyatt Regency Barcelona TowerHesperia World · L'Hospitalet de Llobregat, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hesperia World's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Hesperia World postings stay open a median of 17 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 37 hours ago

Hesperia World median: 17 days open

The posting

En Hyatt Regency Barcelona Tower buscamos incorporar un/a Guest Relations Manager apasionado/a por la hospitalidad y por crear experiencias memorables.

Buscamos a una persona cercana, resolutiva y con una clara orientación al cliente, capaz de anticiparse a las necesidades de nuestros huéspedes y garantizar una experiencia excelente durante toda su estancia.

¿Cuál será tu misión?

Serás responsable de asegurar los más altos estándares de atención y satisfacción del huésped, actuando como punto de referencia durante su estancia y coordinándote con los diferentes departamentos del hotel para ofrecer un servicio personalizado, ágil y excepcional.

¿Qué harás en tu día a día?

  • Supervisar y garantizar una experiencia excelente para nuestros huéspedes durante todas las etapas de su estancia.
  • Ofrecer una atención personalizada, especialmente a huéspedes VIP, clientes habituales y grupos.
  • Anticiparte a las necesidades de los huéspedes y gestionar sus solicitudes de manera proactiva.
  • Gestionar incidencias, comentarios y posibles reclamaciones, buscando soluciones rápidas y orientadas a la satisfacción del cliente.
  • Realizar seguimiento del feedback de los huéspedes e identificar oportunidades de mejora.
  • Coordinarte estrechamente con Front Office, Housekeeping, Food & Beverage y otros departamentos para garantizar una experiencia fluida.
  • Supervisar los detalles de bienvenida, amenities y atenciones especiales.
  • Apoyar y acompañar al equipo de Guest Relations, fomentando una cultura de excelencia y orientación al huésped.
  • Velar por el cumplimiento de los estándares de calidad y servicio establecidos por el hotel.

¿Qué buscamos?

  • Experiencia previa en posiciones de Guest Relations, Front Office o atención al huésped, preferiblemente en hoteles upscale o luxury.
  • Experiencia coordinando o liderando equipos.
  • Nivel alto de inglés y español. Se valorarán otros idiomas.
  • Excelentes habilidades de comunicación y orientación al cliente.
  • Capacidad para gestionar incidencias con empatía, profesionalidad y autonomía.
  • Persona organizada, proactiva y con atención al detalle.
  • Clara vocación por la hospitalidad y por ofrecer un servicio diferencial.

¿Qué ofrecemos?

  • Incorporarte a un entorno hotelero internacional y dinámico.
  • Formar parte de un equipo orientado a la excelencia y a la experiencia del huésped.
  • Oportunidades de aprendizaje, desarrollo y crecimiento profesional.
  • Un proyecto en el que podrás aportar ideas y contribuir directamente a la satisfacción y fidelización de nuestros huéspedes.

¿Te apasiona crear experiencias memorables?

Si disfrutas cuidando cada detalle, conectando con personas de diferentes partes del mundo y convirtiendo una buena estancia en una experiencia excepcional, queremos conocerte.

¡Únete a nuestro equipo!

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