Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 80 days ago

Analista de Suporte Técnico | Aplicações Sr

iterative9 open roles

Where
São Paulo, São Paulo/SP, BR, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAnalista de Suporte Técnico | Aplicações Sriterative · São Paulo, São Paulo/SP, BR, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iterative's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. iterative postings stay open a median of 1 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 80 days ago

iterative median: 1 days open

The posting

A Iterative está apoiando um de nossos clientes na busca por um(a) Analista de Suporte Técnico para atuar na interface entre as áreas de Suporte e Engenharia.

Buscamos alguém com experiência em atendimento e gestão de incidentes, boa capacidade de análise e conhecimentos técnicos que permitam compreender erros de aplicação, interpretar logs e direcionar cada ocorrência para o time responsável.

Importante: não se trata de uma posição de desenvolvimento. Procuramos um profissional de Suporte com boa base técnica e facilidade para interagir com times de Engenharia.

No dia a dia, você irá:

  • Realizar a análise inicial dos incidentes encaminhados pela área de Suporte;
  • Investigar o contexto técnico, analisando logs, mensagens de erro e demais informações disponíveis; Avaliar criticidade, prioridade e SLA dos chamados;
  • Direcionar os incidentes para os times técnicos responsáveis, fornecendo contexto suficiente para apoiar a resolução;
  • Acompanhar a evolução dos chamados e atuar para garantir o cumprimento dos prazos acordados;
  • Manter uma comunicação clara entre Suporte e Engenharia durante o tratamento dos incidentes;
  • Identificar ocorrências recorrentes e contribuir para a documentação e melhoria dos processos de suporte.

O que buscamos:

  • Experiência com Suporte Técnico, Suporte a Aplicações, Service Desk ou gestão de incidentes;
  • Capacidade de interpretar logs e mensagens de erro;
  • Conhecimentos básicos de programação e consultas, suficientes para apoiar a investigação de problemas;
  • Experiência com controle de chamados, prioridades e SLAs;
  • Organização e capacidade para lidar com diferentes incidentes simultaneamente;
  • Boa comunicação e facilidade para interagir com áreas técnicas;
  • Inglês avançado.

Diferencial:

  • Espanhol para comunicação com mercados da América Latina;
  • Experiência com ferramentas de gestão de tickets e incidentes;
  • Conhecimento de soluções relacionadas a crédito ou dados B2B.
  • VR/VA;
  • Vale educação;
  • Plano de saúde AMIL com coparticipação/ Plano odontológico AMIL sem coparticipação;
  • Parceria com FEI/FIAP/FGV com descontos para cursos de nova/pós graduação;
  • Parceria com professora de inglês particular;
  • Parceria com CNA para cursos;
  • Plano de desenvolvimento individual;
  • Reembolso de internet.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against iterative's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on iterative's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    iterative's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.