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Open nowPosted 185 days ago

客诉质量工程师（CQE）

jijiapets/index32 open roles

Where
Xuzhou, Jiangsu, Chinese Mainland
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Your applicationOpen now客诉质量工程师（CQE）jijiapets/index · Xuzhou, Jiangsu, Chinese Mainland

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Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 185 days ago

The posting

岗位职责： 一、客诉日常管理 1、负责客诉品的接收与异常记录 2、负责客诉异常反馈与客诉改善回执追踪 3、负责客诉数据的统计与对外发布 二、客诉分析管理 1、负责客诉数据周期拆解与分析，层别有效的异常凸点反馈内部进行改进 2、追踪客诉专项改进的进度与改善完成后的市场应用效果 3、负责定制与优化客诉组织绩效逻辑，客诉统计口径 4、负责定期与客服深入交流，分析工单，获取有效客诉牵引点，优化与迭代客诉信息统计维度 5、新品上市客诉数据规律挖掘与内部分析发布 三、内外部沟通与协调 1、通过客诉拆解，定期与IT部门沟通优化客诉智能看板，并完成验收 2、与内外部同事能形成良好的需求沟通，并定期完成内外部客诉拆解需求

任职要求： 1、具有2-3年质量管理的经验或品质工程师经验 2、熟悉品质异常发现、记录、反馈、跟进改善、闭环确认等管理流程 3、熟悉QC七大手法、PDCA、SPC等品质管理工具 4、有责任心，上进心，踏实肯干、良好的沟通能力与内外部协调能力，有大局观。

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